Customer Service Manager Location: Alexandria (Office-Based) Salary: £40,000–£45,000 (DOE) Hours: Full Time or Part Time (4 days) considered | Flexible start/finish times Anderson Knight is working in partnership with a well-established organisation to recruit a Customer Service Manager based in their Alexandria office. This is an excellent opportunity for a confident, people-focused leader to oversee a small customer service team and play a key role in supporting customer relationships, service delivery and operational efficiency. Key Responsibilities • Lead and support the Customer Service team, promoting a positive and collaborative working environment. • Manage shared customer service mailboxes, ensuring timely and accurate triage of incoming enquiries. • Oversee new customer onboarding, including relevant compliance checks and documentation. • Coordinate customer orders and logistics, including haulier quotes, confirmations, documentation and transport arrangements. • Manage customer forecasts, schedules and product allocations. • Carry out due diligence checks for customers, suppliers and hauliers. • Compile and maintain operational schedules and allocation programmes. • Support credit control processes including weekly credit approvals and customer limit management. • Prepare and issue customer correspondence and required documentation. • Support month-end processing and PO-to-invoice approvals. • Manage holiday schedules and team diary coordination. • Maintain internal process documentation and ensure forms and workflows are up to date. About You • Previous experience managing or leading a customer service function. • Excellent written and verbal communication skills with a proactive, solutions-focused approach. • Strong relationship-building skills and confidence engaging with internal and external stakeholders. • Good IT literacy with working knowledge of Microsoft Word, Outlook and Excel. • Highly organised, detail-oriented and able to manage multiple tasks effectively. • Enjoys working as part of a close-knit team and contributing to continuous improvement. What’s on Offer • Salary £40,000–£45,000 depending on experience • Full-time or part-time (4 days) options available • Flexible working hours • Fully office-based role within a supportive and friendly team • Career development opportunities considered • Staff discount on products If you are interested in this opportunity, please apply with your CV in confidence