Our client, A Large public sector organisation, is looking for Admin Officers to join their team.
Duration: 51 weeks
Rate of pay: £12.36
Start Date: 8th, 10th, 15th and 17th April
Hours: Post is based on an 8am to 8pm working pattern Monday to Friday and a requirement to work every fourth Saturday 9am-5pm
Location: Castle Court
Duties of these roles will include:
Working within Department for Communities in the Northern Ireland Civil Service, as part of a Flexible Resource Team,this role will deliver services for vulnerable customers who are based in Great Britain and who are seeking assistance with Universal Credit (UC).?.?The role will primarily be an element of taking initial verification action on specific social rented sector cases to enable UC customers rent to be verified following the annual rent change in April. It is likely that this work will change from the beginning of June when staff will move to another area of UC work. At this stage there is a likelihood that some inbound and/or outbound telephony will be involved in the role and full training will be provided.
Main duties and essential skills may include, while not limited to:
• Excellent customer service skills;
• Strong call-handling attributes;
• Effective verbal and written communication skills;
• Ability to build rapport with colleagues and customers;
• Ability to work within and contribute to a team environment;
• Ability to work accurately within specific deadlines and to achieve relevant targets;
• Basic IT skills / computer literacy with an aptitude for learning new systems;
• Organised with good time management skills;
• Excellent interpersonal skills;
• Excellent work ethic with a desire to personally develop; and
• Excellent attendance and time keeping.
These roles are full-time, office based.? Working from home may become available in the future.
Essential Criteria:
* 5 GCSE’s A-C including Maths & English (We will require proof at time of application)
* Must have a reasonable level of fitness due to the physical elements of the role.
**Please note that successful applicants will be required to complete an AccessNI check**
#J-18808-Ljbffr