As a Labour Resource Co-ordinator, you will play a key role in ensuring the smooth and efficient coordination of in house labour management and helpdesk operations. You will be responsible for liaising with clients, coordinating in house engineering visits, and ensuring all tasks are completed in line with Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
Key Responsibilities
* Coordinate and schedule inhouse engineering labour visits
* Assist Technical Manager in planning Reactive, Fixed Price and Maintenance Work orders.
* Checking and verifying engineers, report sheets and timecards on a daily basis.
* Manage and update CAFM (Computer-Aided Facilities Management) systems.
* Respond to client queries and provide excellent customer service
* Ensure compliance with SLAs and KPIs.
* Accurately record and process data using Microsoft Word and Excel.
* Work efficiently in a fast-paced environment, prioritizing tasks effectively
Essential Requirements
* Excellent communication and numeracy skills
* Proficiency in Microsoft Word and Excel and excellent systems awareness
* Strong time management and organizational skills
* High attention to detail and accuracy
* Outstanding customer service skills
* Ambitious and eager to learn quickly
* Experience working in a very fast-paced environment
Preferred Skills & Experience
* Knowledge of CAFM systems
* Experience in coordinating engineering teams.
* Previous experience in a similar role (preferably in facilities or service industries)
* FM Helpdesk experience
* Ability to work to strict SLAs & KPIs
* Ability to prioritize and multitask effectively
What We Offer
Full Training & Support – A structured induction and training program, including a buddy system with an experienced Technical support to help you settle in.
Inclusive & Supportive Environment – ECGFS is committed to equality, diversity, and creating a positive workplace.
Employee Assistance and Wellbeing - Health & Financial wellbeing for Employees & their Families, GP Online.
Job Type: Full-time
Pay: £26,500.00-£30,000.00 per year
Benefits:
* Company pension
* Health & wellbeing programme
Work Location: In person