Overview
You will manage the continuous review and improvement of the quality assurance processes, driving ongoing enhancements to maintain the highest standards and support the commitment to delivering exceptional value to customers. As an integral member of the management team, you will collaborate closely with the Leadership team and other departments across the company to ensure quality is at the heart of everything you do.
This position offers the chance to make a significant impact within a dynamic, forward-thinking team, helping to uphold a strong reputation for excellence and regulatory compliance.
This position is for a fixed term of 12 months to cover maternity.
Remuneration Package
* Salary between £45,000 - £48,000 per annum dependent on experience
* Fixed Term Contract - 12 months
* Pension - employer contribution 6%
* Life Assurance
* 28 days holiday plus 8 bank holidays (FTE)
* Birthday off work
* Opportunity to buy-back 5 extra days annual leave (FTE)
* Optional Private Health Care package
* Hybrid working with the requirement to be in the office a minimum of 2 days per month
Key Accountabilities
* Ensure ongoing compliance with Ofqual Conditions of Recognition & CCEA Regulations for the delivery and awarding of regulated end point assessments and qualifications by maintaining and continuously improving the systems and processes in place.
* Line management responsibility for the performance and quality assurance of a team of IQAs, ensuring support and cover across the team is consistently delivered.
* Manage an annual Standardisation Plan for end point assessment delivery and EQA activity.
* Regularly review policies, procedures and forms ensuring they remain fit for purpose and to work collaboratively with the wider group on group policies.
* Plan and co-ordinate quality assurance events and workshops by analysing trends and statistical information in liaison with internal and external stakeholders.
* Liaise with the Managing Director on quality assurance and compliance matters as necessary and ensure efficient reporting and escalation of issues as required.
* Carry out background checks on prospective Centres and make the final decision on whether or not to approve a Centre.
* Ensuring that the criteria against which candidates' and Centres' quality assurance processes are measured are applied accurately and consistently.
* Coordinate the recruitment, induction and annual CPD of EQAs, IQAs and IEPAs in collaboration with the Operations and Centre Manager.
* Work effectively and efficiently with team members, other departments and associated contractors to ensure you deliver a great customer experience and meet the requirements of the values and ethos.
* Keep up to date with external policies and initiatives relevant to quality assurance in areas of responsibility.
Key Performance Indicators
* Report and update on EPA and AO related quality activity at the Quality and Governance Board meetings
* Effective implementation of quality assurance processes across EPA and AO e.g. Standardisation schedule, Observations, Sampling, risk rating of Centres, Assessors, IQAs
* Issuing and Monitoring of Centre Sanctions, ensuring any related actions are completed to deadline
* Regular reviews of policies and procedures to ensure they are fit for purpose
Skills, Knowledge and Experience
* Experience within a Quality or Compliance team in an Ofqual regulated awarding body/end point assessment organisation.
* Experience of assessment and/or quality assurance of regulated qualifications and/or end point assessment.
* An IQA qualification.
* Demonstrable knowledge of Ofqual's Conditions of Recognition.
* Experience within the design and continuous improvement of quality assurance processes and systems for an end point assessment organisation and/or awarding body.
* Respond positively to change, contributing own ideas to achieve business aims
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