What we're after: - Quality Manager (International markets)
Reporting Line: -
Head of Quality
Lily's Headquarters: -
Goodge Street, Fitzrovia (with hybrid working between the office and working from home)
Equality and Inclusiveness at Lily's Kitchen: -
At Lily's Kitchen, we want to build and maintain a values-driven culture of trust and inclusion, one that empowers people safely and comfortably to express every characteristic of their personal identity and experience. We're committed to supporting and encouraging a diverse and inclusive workforce. That means that whatever your ethnic origin, religion, gender, sexual orientation, gender identity, gender expression, age or status as an individual with a disability, you'll get all the opportunities, respect and support you'd expect from a passionate business that cares about its people (as well as its pets).
We strongly encourage people of colour, lesbian, gay, bisexual, transgender, queer and non-binary people, veterans, parents, individuals with disabilities and/or other people from underrepresented groups to apply. Lily's Kitchen is an equal opportunities employer and welcomes everyone to our team. If you need reasonable accommodation at any point in the application or interview process, please let us know.
In your application, please feel free to note which pronouns you use.
Location: -
This is a hybrid role, working approximately 2 days a week (or more if you prefer) in our beautiful central London office (Goodge Street) or travelling to our overseas factories and working from home.
This role includes regular overseas travel to factories, warehouses & customers - we wouldn't expect you to be in the office 2 days a week, if you were also out travelling to meet with suppliers that same week.
Your Lily's Kitchen Promise – Pets, People & Planet:-
Every single member of the Lily's Kitchen team pledges to uphold our B Corp and broader sustainability strategy personally, within their respective departments, and across the entire company. This commitment is demonstrated through actively advancing areas of responsibility within their teams, adhering to sustainability targets set by the company and departments, actively participating in sustainability discussions and decision-making processes, and fostering a team culture that is deeply passionate about the overall well being of people, the planet and of course, pets.
Aligned with our commitment to being a force for good and championing ESG initiatives, financial compensation and reward is driven by annual objectives and performance, including the successful achievement of a social and environmental objective.
Your place at the Lily's Kitchen Table: -
* You will be responsible for the physical QC check implementation process at the EU warehouse for stock dedicated to international markets.
* Collaborate and work closely with the product development lead to ensure all product & packaging quality requirements are included in the critical path from project inception
* Collaborate with product development to ensure all relevant tests are conducted & evaluated during the development process
* You will work closely with the overseas factories to review market specific product and support in pre shipment quality control analysis.
* You will also support in building process and relationships with new international suppliers
* A confident traveller who will independently regularly visit factories & warehouses overseas, working with them to instigate best practice and ongoing improvements to quality processes. This role includes regular solo travel
* Attend first productions for new product launches when applicable
* You will have experience in dissecting data to ensure on pack compliance, specifically in relation to FEDIAF / AAFCO requirements.
* You will be responsible for the quality relationship between co-mans and customer market teams, this will include in person meetings
How will I make a difference?
* Input into quarterly supplier management reviews with market specific data
* Create and share monthly report data with suppliers of the market specific ranges, in collaboration with the Quality Manager at Lily's Kitchen who manages the core co-man relationships
* Attend site first productions
* Attend regular meetings with supplier quality teams.
* Attend any gate or critical path meetings and be accountable for your actions
* Input into NPD for market specific product development
* You will collate & communicate quality data for specific markets
* You will work with in market quality team to develop seamless WOW, this may include in person meetings.
* You will co-ordinate process for customer collection of products relating to quality issues
* You will input into market specific knowledge bases to assist relevant customer care teams
* You will own the local market sampling plan as aligned agreed with in market quality team & monitor results to ensure continued compliance
* You will conduct all relevant audits
* You will be responsible for the quality relationship between suppliers and market teams
* You will collaborate on creating a process between Quality and Customer Care to support in market customer complaints and instigate relevant investigations
* You will be the primary support for any quality related queries and challenges from the specific market
How will I contribute to the team?
* You will hold an Auditor Qualification, preferably Lead Auditor qualified, with at least 3 years auditing experience
* At least five years of quality management experience and a track record of supporting businesses on their quality agenda.
* Experience in QMS implementation, HACCP and Trade Associations promoting good food quality business practice.
* Report writing skills and trend analysis, including the populating of graphs.
* Experience of working in the Feed production sector and expert knowledge of FEDIAF / AAFCO requirements
* A Technical Qualification in Food or Feed Safety, experience in the Feed Sector within the International market is preferred but other experience considered
* A hard working and tenacious attitude with the ability to prioritise and a passion to meet goals and targets.
* You are comfortable working with various pet food products and in factory environments
* You can collaborate with other team functions including supply, customer care and product development
* Crisis management experience
* It would also be a huge benefit if you have an understanding of what it means to be part of a B-Corp business
Our Perks
At Lily's Kitchen we believe that everyone should enjoy their time at work.We reward the care our people put into their job, by caring for them in return. Our benefits are designed to make our people smile, save for the future, stay healthy and give back where they can and include:
* Dogs at work; what better way to put a smile on your face
* Flexible Working: flexitime, working from home, part-time working, flexible support, faith based public holidays
* Save for the Future and Protect Loved ones: a pension plan that goes beyond, the option for salary exchange and an option of an ethical pension fund reflecting our team's attitudes and needs.Plus, a life assurance scheme to look after those that depend on you.
* Staying healthy and well: Our team's health and wellbeing is very important to us and we offer private medical, private dental, employee assistance programme, mental first aiders and a cycle to work scheme (and an electric car salary sacrifice scheme).
* Supporting our community: with a volunteering allowance we can give back to causes we are passionate about.Plus supporting and having fun together as a team.
* And more …
Lily's Kitchen Story
At Lily's Kitchen we are pet food pioneers. We are changing the game with our mission to provide proper food for cats and dogs all over the world.
Lily's Kitchen was founded in London in 2009, by Henrietta Morrison who set out to feed her beloved dog, Lily, food she could trust. Lily's Kitchen is now the No1 Brand in premium natural pet food, still focusing on the mission to inspire pet parents to feed their four-legged friends natural, proper food for pets.
Lily's Kitchen was a founding member of the UK B Corp movement and the first pet food brand in the world to achieve B Corp status. Determined to use business as a force for good, Lily's Kitchen has recently partnered with Dogs Trust to support dogs in need and are proud to lend a paw to charitable causes.
We sell our nutritious natural recipes for cats and dogs in over 1,000 stockists, like Waitrose, Tesco, Ocado, organic food shops, vets, independent pet shops and garden centres all over the UK. We also sell internationally and are now sold in more than 30 countries worldwide.
Our Vision.
We're all about warming hearts, feeding souls and enriching lives, for both our customers and employees.
Our Values.
We recruit to our values at Lily's Kitchen: Respectful. Dedicated. Audacious. Passionate. Responsible.
Our People.
We seek out and develop talented people who love to succeed and make a positive difference in everything they do.