Playced | Supply Chains & Logistics provided pay range
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We’re hiring for a Customer Service Manager to join a small but growing team, in Bristol. Although this is a replacement role, it’s due to the current CSM moving within the business, not leaving! They’re offering a basic salary up of £35,000 – 40,000 per annum, and albeit an office-based role, there are no weekends and no shifts; Monday – Friday, 9am – 5pm, with a 4pm finish on a Friday.
The role of Customer Service Manager involves:
* Dealing with complaints escalated by the team and retaining clients.
* Ensuring the retention levels is kept at a good standard.
* Working with the team to set individual achievement targets.
* Attending and booking regular team meetings and 1-1’s.
* Making outbound calls to clients to resolve any issues.
* Taking ownership on the Supply Chain relationships.
* Owning any supply chain issues that may arise, working to resolve them.
* Being confident in making corrections with clients and the team.
* Having to work closely between the CS, Sales, Marketing and Finance teams.
For the Customer Service Manager role, you need:
* Previous CSM experience, within an office environment, is essential for this role.
* Ability to deal with a high-volume of tickets and queries.
* Experience managing a high-performing team and implementing new ideas.
* A passion for Customer Service, and the drive to want to further develop a team.
As the Customer Service Manager, you’ll get:
Basic salary of £35,000 – 40,000 per annum.
Early finishes on a Friday.
Opportunity to progress your role long-term.
Summer and Christmas team get togethers.
Casual office vibe – not corporate!
NOT a call centre.
Please apply below or send your CV to sm@playced.co.uk.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Customer Service and Management
* Industries
Air, Water, and Waste Program Management
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