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We are Touchstone, part of the Places for People Group; we are placemakers. Our work impacts the lives of people across the UK – providing homes to live in, communities to retire to, spaces to stay active, supported homes for independent living, and student accommodation. Our places work when they work for everyone.
At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply – you could be just who we're looking for! Experience and track record are important, but we're more interested in hiring someone who embodies our People Promises: does the right thing, is enthusiastic and motivated to grow, believes in community spirit, is respectful, and enjoys their work. As the UK's leading Social Enterprise, we're dedicated to creating inclusive and thriving communities for both our customers and employees.
So, what are you waiting for? Join a community that cares about you!
More about the role
We are looking for a Customer Quality Manager to oversee and quality-check our customer activities across the business, comparing the outputs against our processes, customer standards, and Customer Promises. Ensure that learning is shared and embedded, with processes and standards updated where appropriate to improve customer experience and survey outcomes. Continually drive improved service, experience, and outcomes for customers throughout the business.
For more information, please download our job profile available on our website.
More about you
You should be results-driven, with knowledge of quality improvement methodologies and frameworks, and the ability to spot and prioritize opportunities likely to create the greatest impact and improvement. Previous experience in roles such as process improvement, quality assurance, project management, or related fields is desirable.
Essential Criteria: Customer Engagement Experience, People Skills, and an Influential Personality.
We are a large, diverse, and ambitious business, which will provide you with plenty of challenges.
We know there's always more we can do to make you smile, which is why we offer a comprehensive benefits package with each role, including:
* Competitive salary, with a yearly review
* Excellent holiday package – 25 days annual leave
* Training and development opportunities
* Extra perks including discounts and offers from shops, cinemas, and much more
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