Assistant Customer Service Manager Luxury Housebuilder
£36,000 + 5% Bonus + Car/Allowance + 25 Days Holiday + Bank Holidays
Are you ready to take the next step in your career with a respected luxury housebuilder ?
Were searching for a driven, people-focused Assistant Customer Service Manager to join our clients established team and play a pivotal role in delivering a five-star customer journey.
About the Role In this varied and rewarding position, youll support the Customer Service Manager in leading a dynamic department, managing a team of four Coordinators and overseeing operatives and contractors. Youll be hands-on in ensuring all post-completion works, remedial projects, and warranty claims are handled swiftly and professionally.
This is your chance to make a real impact by:
Helping to lead and inspire the customer service team
Allocating resources and monitoring performance
Ensuring the highest levels of customer satisfaction
Working closely with the CSM to drive improvements across the department
About You Were looking for someone who:
Brings housebuilding or development experience, with a solid understanding of remedial works
Has strong leadership and organisational skills
Excels at resolving customer complaints with professionalism and empathy
Is keen to grow, develop and become a trusted right-hand support to the Customer Service Manager
Whats on Offer £36,000 salary per annum
5% annual bonus
Company car or car allowance
25 days holiday + bank holidays
Genuine career progression with a supportive, forward-thinking team
If youre passionate about delivering outstanding customer experiences and ready to take your career forward with a leading luxury housebuilder, wed love to hear from you.
Apply today to take the next step in your journey.
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