Job Description - MICE Sales Manager (HOT0CFIA)
Job Description
Job Number
MICE Sales Manager (HOT0CFIA)
Work Locations
Waldorf Astoria Admiralty Arch, London, SW1A 2WH
Waldorf Astoria London - Admiralty Arch is seeking a Sales Manager – MICE to join the pre‑opening team for this highly anticipated new luxury hotel opening later this year. This is a unique opportunity for a MICE sales professional to join the founding team and help shape the guest experience at this landmark hotel.
Located at the end of The Mall opposite Buckingham Palace, Waldorf Astoria London – Admiralty Arch will feature 100 elegant rooms and suites and 17,500sqft of private residences. The hotel will open with two signature restaurants – Coreus by Clare Smyth and Café Boulud by Daniel Boulud – bringing together two of the world’s most celebrated Michelin‑starred chefs. Guests will also enjoy a world‑class spa, state‑of‑the‑art fitness facilities, and a collection of grand event spaces, including a ballroom for up to 320 guests.
We are looking for hospitality professionals who are passionate about delivering an exceptional five‑star guest experience, consistently upholding the world‑class service standards recognised by Forbes.
WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025
Proudly voted by our Team Members
A World of Rewards
* Complimentary, nourishing meals provided while on duty
* Exceptional development programmes, designed to support and accelerate your growth at every stage
* Opportunities to make a meaningful impact through our industry‑leading Corporate Responsibility initiatives
* Team Member Travel Programme, offering exclusive discounted stays and 50% off food & beverage
* High street savings through Perks at Work
* 28 days’ holiday, including bank holidays, rising to 33 days with length of service
What will I be doing?
* Generate group rooms and C&E revenues.
* Act as the primary MICE seller across all markets, with a particular focus on UK and North America.
* Manage hotel sales and marketing plans to ensure they accurately interpret and support the objectives of the business and use these plans to focus the sales efforts for defined segment and markets.
* Undertake sales trips within defined territories, attend tradeshows and internal Hilton Luxury events as required.
* Collaborate and partner with Hilton Worldwide Sales Luxury teams.
* Develop customer accounts, drive business into Waldorf Astoria London – Admiralty Arch and increase market share in all MICE revenue streams.
* Work closely with the Director of Sales & Commercial Director to identify and drive focused activities on elements of the business that require additional support.
* Contribute to the development of company sales and marketing initiatives by recommending, implementing and monitoring appropriate sales activity.
* Produce accurate and timely reports that meet the needs of the hotel and ownership.
* Collaborate with other departments in the hotel, particularly G&C&E Team and the Ops team to create an exceptional Guest experience.
* Prepare company contracts for the hotel in accordance with current business and pricing conditions.
* Monitor market conditions & sales and marketing activities of competitors.
What are we looking for?
A Sales Manager – MICE serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
* Positive attitude and good communication skills
* Commitment to delivering a high level of customer service
* Excellent grooming standards
* Strong leadership skills, where it is evident that you can effectively manage and motivate a team to perform beyond expectations
* Strong analytical skills to understand key business indicators and competitive trends and develop approaches to these challenges
* Excellent selling capabilities and the ability and desire to coach selling techniques to Team Members
* Excellent organisational and planning skills
* Experience in a similar role with a proven track record
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
* Experience driving MICE sales within London 5* Market
* Experience of international MICE tradeshows
* Additional language
* Passion for sales and for achieving targets and objectives
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