Are you a resilient HR professional who thrives in a fast-paced, high energy environment?
We're looking for an
HR Operations Manager
who's not just process-savvy - but people-smart. If you're ready to lead with empathy, adapt quickly, and make confident decisions in a dynamic setting, this could be the role for you.
About the Role
As our HR Operations Manager, you'll lead a small but mighty HR team, delivering high-quality, people-focused support across the employee lifecycle. From complex employee relations to onboarding, compliance, and coaching, you'll be the go-to expert for practical, compassionate and operationally aware HR guidance. This isn't a role for someone who needs a rigid rulebook. We're legally compliant, and committed to fair treatment, but we're not bound by process. We value judgement and people over process.
What You'll Be Doing
* Leading and developing the HR team to deliver responsive, effective support.
* Managing ER cases with fairness, empathy and sound judgement.
* Supporting managers with practical HR advice and coaching.
* Driving continuous improvement in HR practices and service delivery.
* Designing and delivering manager essential skills training.
* Building trusted relationships across the business.
What We're Looking For
Formal HR qualifications are welcomed, but not a necessity; practical experience and a pragmatic and values-led approach are more important. But we are looking for:
* Proven, recent HR advisory experience in a fast-paced, pragmatic environment.
* Strong operational awareness and the ability to balance people needs with business and operational priorities.
* High emotional intelligence, resilience, and a collaborative mindset.
* Confidence in managing complex ER cases and influencing people decisions.
* Team management potential - whether you've led a team before or are ready to step up.
You'll be part of a business that moves fast, thinks big, and puts people at the heart of everything. This environment can be full-on, it's not everyone - but if you're ready to roll up your sleeves and make a real impact, we'd love to hear from you.
Work-life balance is important to us and we want you to spend time with family, friends and doing things you just work. This is why we give you 30 days annual leave plus an additional 22 days off across the year, and still earn a full-time salary. Additionally, you will also have access to:
* A subsidised staff restaurant serving breakfast, lunch and dinner all at a reduced cost
* Our discounted staff purchase scheme on over 4,000 products
* Enhanced family friendly policies
* Cycle to Work and EV Salary Sacrifice Scheme
* Internal Mental Health First Aiders
* Employee Assistance Programme (EAP) including external mental health support and retail discounts
We are committed to fostering a diverse, inclusive, and equitable workplace where everyone feels valued and empowered. We welcome applications from all backgrounds and do not discriminate based on age, disability, gender identity, marital status, pregnancy, race, religion, sex, or sexual orientation. If you require any adjustments during the recruitment process, please let us know.