Annual wage £15,000.00 Working week Days to be confirmed, shifts will be: 8.00am - 4.00pm / 8.30am - 4.30pm. Total hours per week: 40.0 Expected duration 15 Months Possible start date 20 May 2024 Date posted 10 Apr 2024 Apprenticeship level Intermediate Level 2 (GCSE) Reference number VAC1000243172 Positions 1 available What you will do in your working day Obtain key information to generate customer leads Contacting customers over the phone and face to face Monitor new accounts Deal with enquiries from customers Communicating the products and services offered Increase customer account base Maintain accurate records of the customers contacted Invoicing / stock reconciliation / data entry Account management Undertake banking / compliance related tasks Achieve individual and depot targets Ensure compliance with health and safety regulations The training you will be getting Level 2 Customer Service Practitioner Apprenticeship Standard. This includes: Functional skills in English, maths, and ICT (if applicable) Level 2 Customer Service qualification Dealing with customers face to face Working on a helpdesk Problem solving Identifying improvements Dealing with complaints Going the extra mile and making a difference Dealing with diverse customers and in diverse situations Communicating effectively Training will be provided by Didac at your depot Training will be depot based, with a monthly visit from your Didac trainer face to face What to expect at the end of your apprenticeship At Howdens, there are great opportunities to progress into one of many key depot roles, including sales and management Requirements and prospects Desired skills and personal qualities Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Administrative skills Qualifications GCSE or equivalent English (Grade Grade C/4 or higher) Desired GCSE or equivalent Maths (Grade A-C or 9-4) Desired