We are excited to offer a fantastic opportunity for a Site Manager to be based from our Esher depot (KT10 8AS).
The standard hours of work are 40 per week, Monday - Friday.
In this role, you will effectively manage the site, covering both Street Cleansing and Waste Collection including ensuring Health & Safety, Environmental and O License compliance, delivering first class customer service in line with pre-defined business KPI's, promoting employee engagement to support continuous improvement in productivity and quality of service provision, through continuous review and improved site profitability, to support business growth and best in class performance.
What you'll do:
PRINCIPAL ACCOUNTABILITIES
* Monitor, manage and co-ordinate all site level resources to ensure an increase in operational productivity and improved quality of service provided.
* Ensure service delivery meets defined key performance indicators whilst driving best practice and continuous improvement in cost control and productivity.
* Define and support the development of the drivers and staff by identifying and sharing best practice
* Manage and ensure compliance with Health & Safety, Environmental, Employment legislation and Company policy to ensure defined standards and best practice are adhered to.
* Agree, monitor and manage the full site P&L budget, delegating accountability where appropriate, supporting financial year on year growth of the depot
* Deliver a culture where safety is never compromised.
OPERATIONAL RESPONSIBILITIES
* Manage service completion within SLA including bin deliveries, bulky collections and missed bins.
* Optimise resources and continuously review the operations to improve profitability and customer service, managing change where necessary
* Ensure compliance with contractual requirements around in cab usage.
* Proactively monitor KPI performance and ensure corrective action is taken for any failures.
* Provide reports and feedback to stakeholders as required.
* Manage site performance using Masternaut and Power BI.
* Forecasting of personnel and equipment to ensure service delivery within budget.
* Identify opportunities for continuous improvement and efficiency to contribute to revenue generation and control costs.
* Plan and deliver Round Optimisation plans and site improvement plans.
* Overall responsibility for Site Fire and Safety procedures and business continuity planning.
HEALTH & SAFETY
* Ensure that all relevant legislative requirements are adhered to and that Company procedures and standards (including Health and Safety, personnel, finance and Transport) are maintained.
* Undertake gate checks and crew checks to ensure compliance with health & safety, vehicle and PPE policies.
* Investigate all accidents to ensure corrective actions are put in place.
* Ensure employees are conducting pre & post vehicle checks and reporting faults where necessary.
* Ensure compliance with zero code.
* Proactively report and investigate all close calls and accidents.
* Proactively monitor and manage fuel consumption and driver behavior.
* Ensure compliance with O License requirements.
* Ensure mandatory training and certification is in place
PEOPLE MANAGEMENT
* Set and agree clear objectives with all operational staff, regularly monitoring their performance and taking corrective action where appropriate.
* Delivering resource plans, and working with functional support areas to manage recruitment, managing attendance to improve utilisation
* Conduct training needs analysis and delivering specific training where required.
* Lead and motivate staff through positive employee engagement through open communication
* Undertake people management responsibilities including PDRs, performance conversations, absence management and dealing with disciplinary matters, including dismissals, appeals and grievances in line with Company policy
* Carry out inductions for new employees and agency workers.
* Proactively manage annual leave in accordance with annual leave ceilings.
* Engage employees/team to deliver and reinforce Amey's culture and values; Ensuring thorough communication of change and new processes; motivate and provide guidance to individuals and team
* Represent Amey's values and act as a personal role model in driving adherence to core procedures, policies and system
* Supervise work of outsourced labour/ sub-contractors
CLIENT/RESIDENT RELATIONSHIP
* Proactively build client and stakeholder relationships to improve contract performance
* Investigate all complaints, enquiries and insurance claims and respond within a timely fashion.
* Undertake customer visits and client meetings as required.
* Undertake joint crew checks with client.
* Provide pre/post shift reports to client officers in a timely fashion.
* Maintain open communication with client officers.
* Actively manage customer engagement and satisfaction.
Why Join Us?
At Amey, we don't just offer jobs, we offer opportunities to build fulfilling careers. As one of the top 1% of employers recognised by Investors in People, we are committed to your professional growth and wellbeing. Here's what you can expect when you join our team:
Competitive Salary: Enjoy a competitive annual salary with the potential for yearly reviews to ensure you're rewarded for your contributions.
Career Growth: Propel your career with clear, dynamic advancement opportunities to roles like a Highways Team Leader and Supervisor
Training Opportunities: Unlock your potential with comprehensive training, including fully funded HGV licence training, tailored to your growth.
Personal Development Opportunities: Advance your personal growth through mentorship and access to our award-winning programs like our Leadership Development,, and Multicultural Leadership programs.
Pension: Benefit from a generous pension scheme with company contributions for your future peace of mind.
Holidays: Enjoy at least 24 days of holiday plus bank holidays, and the opportunity to buy further 5 days Giving you plenty of time to relax and recharge.
Flexible Benefits: Customise your benefits package with options like additional leave, cycle-to-work schemes, charitable giving, and gym memberships.
Exclusive Discounts: Access our online portal filled with discounts from leading retailers, healthcare services, and more, helping you save on the things that matter.
Social Impact: Take part in our community initiatives with 2x paid volunteering days a year, plus other opportunities to support fundraising and local projects.
What you'll bring:
* Local geographical knowledge
* Good transport / logistics knowledge
* Waste industry knowledge including relevant health and safety legislation
* Experienced in people management in a Unionised environment
* Experience of managing in a labour intensive, multi-shift environment
* An engaging communication and influencing style able to work with all levels of the business.
If you're ready to make a meaningful impact on our business and contribute to a shared, sustainable future, we invite you to join us in advancing our strategy and driving positive change.
Application Guidance
At Amey, we value a culture of diversity and inclusion. We encourage applications from individuals who are passionate about making a positive impact, no matter their background, gender, race, or personal circumstances. We believe everyone deserves the opportunity to shine.
As a Disability Confident leader, we're proud to offer applicants with a disability an interview if they meet the minimum requirements for the role.
If you have any questions or need any adjustments during the recruitment process, don't hesitate to reach out to our recruiter for this role, at