Quality Manager Purpose of the Role The Quality Manager is responsible for ensuring that all products and services consistently meet our standards of reliability, safety, and customer satisfaction. This role leads the quality management function across the business, ensuring compliance with ISO 9001 and ISO 14001, and embedding a culture of quality ownership throughout the organisation. The ideal candidate will be a proactive communicator and leader, capable of working across departments and with our supply chain to continuously improve product and process quality. Key Responsibilities Leadership and People Management •Lead, coach, and develop the Quality team to ensure clarity of purpose, accountability, and continuous professional growth. •Foster a culture of quality, ownership, and problem-solving across all departments. •Act as a visible and trusted leader for quality throughout the organisation. Product Reliability and Safety •Ensure robust quality control systems are in place to verify product reliability and safety at all stages of production. •Lead root cause analysis and corrective action for product failures, ensuring systemic issues are resolved and prevented. •Oversee product compliance and certification requirements in collaboration with R&D, production, and suppliers. Customer Satisfaction •Monitor customer feedback and warranty data to identify trends and opportunities for imp...