An exciting opportunity has arisen for a dedicated Customer Service Manager in the logistics industry, who is passionate about delivering exceptional levels of customer service and driving customer satisfaction.
Client Details
This organisation is an esteemed presence in the Logistics industry. They are a large employer with a significant workforce and are known for their commitment to excellence and a strong emphasis on professionalism and integrity.
This business manages blue chip customers worldwide to transport a wide range of products by road, rail, sea and air!
Description
1. Ensure excellent standards of customer service is provided within existing SLA frameworks
2. Be familiar and confident in regulations surrounding the movement of goods, support your team in ensuring compliance when communicating with customers
3. Lead the customer service team, ensuring high levels of customer satisfaction.
4. Develop and implement customer service policies and standards.
5. Handle complex and escalated customer service issues.
6. Analyse customer service data to improve services, processes, and systems.
7. Collaborate with other departments to ensure consistent customer service.
8. Train and mentor team members to optimise performance and service delivery.
9. Monitor and manage team performance, providing regular feedback and coaching.
10. Advocate for the custom...