Join Dental Directory as a CRM Developer Do you thrive in a fast-paced environment where your work has a real impact on business success? At DD Group, we’re looking for a talented and driven professional to join our Development Team as a CRM Developer & SME. In this role, you’ll take the lead in designing, developing, and optimising our Dynamics 365 CRM & Field Service platform, ensuring it supports critical business processes and aligns with our strategic goals. You’ll be both a technical expert and a trusted advisor—translating business needs into innovative, scalable solutions. ✨ This is a fantastic opportunity for someone who loves staying ahead of technology trends, embraces continuous improvement, and wants to play a key role in a growing organisation’s CRM transformation. What You’ll Be Doing Partner with business stakeholders to enhance and optimise the Dynamics 365 platform Design, develop, and customise solutions (configurations, integrations, extensions, workflows) Build custom workflows, plugins, and web resources to streamline operations Support data migration, system integration, and deployments Continuously improve system functionality to maximise business value Collaborate with field teams and internal departments to identify improvement opportunities Work closely with IT colleagues to share knowledge and champion best practices Skills & Experience Essential: Strong expertise in Microsoft Dynamics 365 (CRM & Field Service) Deep understanding of modules, workflows, and integrations Experience with the Power Platform (Power Apps, Power Automate, Power BI) Excellent communication skills—able to translate technical concepts for non-technical audiences Desirable: Experience with scripting or programming to extend CRM functionality Knowledge of C# and Dynamics 365 SDK (plugins & workflows) Familiarity with DevOps practices and source control What We Offer Discretionary company performance-related bonus ️ Comprehensive discount portal (gym memberships, shopping savings, days out) SmartPay loan scheme with 0% interest Cycle2Work scheme 33 days holiday (including Bank Holidays, pro-rated for part-time) Your birthday off as an extra day of leave ➕ Option to purchase additional annual leave Company pension scheme Dental plan ❤️ Company sick pay, life assurance & enhanced maternity/paternity pay Eye test vouchers Mental health support services & virtual GP access Free on-site parking Working Pattern Hybrid working: 3 days in the office, 2 days remote Why Join Us? Be at the forefront of CRM innovation and transformation Work on impactful projects that drive real business value Collaborate with a supportive, forward-thinking team Opportunity to grow your expertise in the Microsoft ecosystem Who are Dental Directory? Dental Directory offer specialist products, equipment and support services to the dental and beauty markets across the UK and Republic of Ireland. We are rapidly growing and our vision is to become the leading full-service dental and aesthetics partner. Our friendly Warehouse Team maintain a strong teamwork culture, so it's key that you are keen to be part of a collaborative and growing team.