We are currently recruiting for AO’S for our client based in Belfast City Centre. The successful candidates will be required to start once the vetting paperwork and ANI completed. Start date: 25th Sept Rate of pay: £12.97 Duration: 6 months + Hours of work: Full time 37 Hours per week The contracted hours are 8am – 8pm Monday – Friday and every 4th Saturday on a rota basis. However, at present staff are working various shift patterns between 9.00 – 5.00 Monday to Friday. No holidays can be accommodated in the first 12 weeks of employment due to the training for this role. Key Responsibilities: This role will deliver services for customers who are based in Great Britain. The role will focus on delivering full services for Pension Credit and full training will be provided.
Main duties and essential skills may include, while not limited to:
Excellent customer services skills;
Strong call handling attributes;
Effective verbal and written communication skills;
Ability to build rapport with colleagues and customers;
Ability to work within and contribute to a team environment;
Ability to work accurately within specific deadlines to achieve relevant targets;
Basic IT skills/ computer literacy with an aptitude for learning new systems
Organised with good time management skills;
Excellent interpersonal skills;
Excellent work ethic with desire to personally develop; and
Excellent attendance and time keeping.
These roles are full-time, office based. Working from home may become available in the future.
Essential Criteria applicants must have:
1. five GCSE/GCE passes (at A, B or C) with Maths
( Proof of certs required )
2. Excellent IT skills, including use of Microsoft Word and Excel. Excellent communication skills.
3. Proven ability to use own initiative.
Please send your CV via the link or to