Senior Customer Service Manager - Property Developer
Potensis Leatherhead, England, United Kingdom
2 days ago Be among the first 25 applicants
This range is provided by Potensis. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Direct message the job poster from Potensis
Potensis is proud to present an excellent opportunity to join a prestigious Residential Developer who have developed an excellent reputation for delivering high quality, design led developments across London and the South East.
This has been coupled with a commitment to ensuring that all customers receive the highest possible levels of customer service when purchasing a new property.
In order to ensure that this is maintained, they are looking to add an experienced Senior Customer Service Manager to join a growing region on a fixed term contract.
Responsibilities
* Helping to develop an existing team which will grow in line with the expansion of the region
* Deal with any escalated issues that cannot be resolved by junior staff members
* Train and guide staff to ensure that excellent customer service is provided at all times
* With the use of specialist teams, help to diagnose issues and ensure that appropriate steps are taken to resolve them to the satisfaction of client and company
* Respond to customers enquiries in a professional manner.
* Ensure that all customers receive timely updates on the resolution of issues and all communication is logged effectively.
Qualifications
* Excellent written and verbal communication skills are essential and candidates should have a demonstrable desire to deliver outstanding levels of customer service.
* This is a fast paced role and would suit someone who is organised and has a clear approach to problem solving.
* Experience of working within the property industry in a customer services or customer relations is preferred, though consideration would be given to anyone who gained experience in a transferable sector.
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