Business Administrator – Community Services Dept Temporary Contract - Public Sector Belfast City Centre Main purpose of job To report to the Senior Business Administrator providing comprehensive business administration for the City Protection Service. To assist the City Protection Units in the development and roll out of new projects and initiatives, through basic research; information gathering and analysis; and systems development as directed by the Business Support Officer and Senior Business Administrator. To assist in the end-to-end administration of projects and partnership working including arranging meetings and appointments; minute taking; following up on relevant actions; drafting correspondence and papers and other similar duties. To respond to public enquiries and complaints; providing practical and semi-technical City Protection advice and front line customer support to the public as appropriate. Summary of responsibilities and personal duties To undertake the full range of daily administrative tasks required as directed by the Senior Business Administrator and Business Support Officer in order to provide an effective and efficient business administration function for the Environmental Health Service. In particular: to maintain any required records or databases using manual or computerised systems as appropriate; To issue licenses, forms, promotional leaflets and literature as necessary; and to deal with complaints, enquiries and requests for service in line with policies and procedures. To assist the Senior Business Administrator with providing end-to-end administration specific to evolving work areas within the City Protection Service including arranging meetings and appointments; minute taking; following up on relevant actions; drafting correspondence and papers and other relevant duties. To assist the Senior Business Administrator with compiling and analysing service performance data and management information. To provide operational support and administration for systems development and implementation within the service. To undertake basic City Protection research and provide information and analysis as requested by the Senior Business Administrator or Business Support Officer to support with the development and continuous improvement of the City Protection Service. To respond to public enquiries and complaints; providing practical and semi-technical City Protection advice and front line customer support to the public as appropriate. To assist the Business Support Officer and Senior Business Administrators in staff development by providing training and mentoring to staff and in allocating/ checking the work of clerical staff. Essential criteria Experience Applicants must, as at the closing date for receipt of applications, be able to demonstrate, by providing personal and specific examples on your CV at least one year’s relevant experience in each of the following areas: using business workflow systems (such as FLARE, SAP, CRM or equivalent systems) and databases to compile and analyse service information; assisting with the development of systems, processes and procedures; and working in a busy office environment; answering queries, providing advice and guidance with a high level of customer service. Short-listing criterion In addition to the above essential criteria, Belfast City Council reserves the right to short-list only those applicants who, as at the closing date for receipt of application forms can demonstrate by providing personal and specific examples on the application form, at least two years relevant experience in all three areas detailed above (a-c). Other Information: Start Date: 27 April 26 Closing Date: 24 April 26 Hours of Work: 37 per week Rate of Pay: £14.35 per hour plus accrued holiday pay Location: Belfast City Centre If you would like to apply for this role, please send us your updated CV via the link provided and one of the team will be in touch with you. Or if you would like to discuss this position, please contact: Task Recruitment on 02890 421047 or 07812 017416 to speak to one of our consultants. The client reserves the right to close vacancies earlier than the specified date, should they receive sufficient applications. If interested, please send your CV as early as possible. We are an equal opportunities employer. We welcome applications from all suitably qualified persons.