At Unique Senior Care, we specialise in one thing: people. We’re proud to provide outstanding home care services to older people, helping them stay safe, happy, and comfortable in the place they love most: their own home. We are looking for a compassionate and driven Inbound Sales Executive to join our supportive team.
About the Role
As the first point of contact for people seeking care, you will play a crucial role in shaping their journey with us. Every conversation matters – whether someone is enquiring for themselves or for a loved one.
You’ll:
* Have experience in the care industry doing a similar role.
* Handle incoming calls and emails with empathy and professionalism.
* Guide enquiries through to a care consultation with our local Registered Care Managers.
* Build trust by listening carefully, offering reassurance, and providing tailored information.
* Work closely with our Marketing team to deliver thoughtful, timely communications to clients throughout their journey with us.
* Support the transition to a new CRM system, helping us continually improve how we connect with clients.
This is a rewarding position where your ability to listen, understand, and support families will directly impact people’s lives.
Is this Role Right For You?
This role will suit you if you:
* Thrive on helping people – you enjoy guiding others through important, sometimes emotional decisions.
* Have excellent communication skills – whether by phone, email, or online, you know how to build trust and confidence.
* You are naturally empathetic – you understand that compassion is just as important as professionalism.
* Enjoy achieving goals – you’re motivated by meeting targets, but never lose sight of the human connection.
* Love being organised – you take pride in managing details, processes, and follow-ups seamlessly.
* Ideally you will have a background in care
Why Join Unique Senior Care ?
* Purpose-driven work: Every call you take has the power to make a difference in someone’s life.
* Supportive culture: We value respect, dignity, and compassion – for both clients and our team.
* Professional growth: As we expand, so do your opportunities to learn, develop, and progress.
* Stability: A full-time, permanent role with a competitive salary and the chance to grow with a trusted, award-winning care provider.
* Team spirit: You’ll be part of a friendly, collaborative team where your ideas and contributions are genuinely valued.
What You'll Bring
* Experience in a telephone-based role (sales, customer service, or similar).
* Confidence in engaging with people and building rapport quickly.
* Strong administration and organisational skills.
* Excellent listening, verbal, and written communication skills (email, social media, webchat, etc.).
* Self-motivation, high energy, and a drive to succeed.
* IT literacy (experience with CRM/marketing tools is a bonus).
Benefits of Joining Us
* Competitive salary – £31,000
* Comprehensive training and development to support your growth
* Company pension scheme
* Employee referral scheme
* Access to our Employee Assistance Programme, including mental health counselling
* Birthday voucher to celebrate your special day
* Paid holiday entitlement
* Blue Light Card offering discounts across retail, leisure, and travel
.