Position Description:
At CGI, we help clients unlock the full potential of their digital platforms by delivering scalable, automated solutions that keep critical IT services reliable and resilient. As an Observability Developer, you will design and build open-source observability platforms that empower organisations to monitor, analyse, and act on real-time data. Working with tools such as Elasticsearch, Grafana, and Python, you’ll create pipelines, dashboards, and integrations that provide actionable insights and support continuous service improvement. This is a role where you can take ownership of high-impact projects, bring creative solutions to complex challenges, and be supported by a collaborative community as you advance your expertise.
CGI was recognised in the Sunday Times Best Places to Work List and has been named a UK ‘Best Employer’ by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you’ll be part of an open, friendly community of experts. We’ll train and support you in taking your career wherever you want it to go.
Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position.
Your future duties and responsibilities:
In this role, you will be at the centre of building and evolving observability platforms that enable clients to monitor distributed systems with confidence. You’ll design and maintain pipelines using the Elastic Stack and Grafana, write production-ready Python code, and integrate observability solutions into complex environments. You will also lead on automation, performance tuning, and the adoption of monitoring best practices that make systems resilient and services more effective.
Working alongside application teams and stakeholders, you will ensure observability solutions meet business needs, provide meaningful insights, and drive operational excellence. You’ll contribute to a culture of collaboration and knowledge sharing, helping to establish observability as a critical enabler of digital transformation.
Key responsibilities include:
Design & Build: Develop observability pipelines using Elasticsearch, Logstash, Kibana, and Grafana.
Code & Automate: Write Python code to support ingestion, automation, and integration of telemetry data.
Monitor & Optimise: Implement logging, metrics, tracing, and alerting strategies across distributed systems.
Collaborate & Integrate: Partner with teams to understand telemetry needs and deliver meaningful monitoring outcomes.
Deploy & Improve: Use CI/CD and infrastructure-as-code to automate observability infrastructure.
Share & Support: Maintain documentation, perform advanced troubleshooting, and promote best practice across teams.
Required qualifications to be successful in this role:
You should bring demonstrable experience in observability development, with deep expertise in open-source tools and strong coding skills. A strong grasp of monitoring principles, integration techniques, and automation practices is key, along with the ability to collaborate effectively across technical and business teams.
Essential qualifications:
Strong hands-on experience with Elastic Stack (Elasticsearch, Logstash, Kibana)
Proficiency in Python for automation, tooling, and integrations
Experience building dashboards and alerts with Grafana
Solid understanding of monitoring best practices (RED, USE, SRE principles)
Familiarity with RESTful APIs and data integrations
Proven experience in observability development and IT service management processes
Excellent collaboration, communication, and documentation skills
Desirable experience:
Exposure to Prometheus, OpenTelemetry, OpenSearch, or similar tools
Familiarity with Docker, Kubernetes, and distributed systems monitoring
Experience with message brokers (Kafka, RabbitMQ)
Front-end skills (Angular, JavaScript frameworks) for custom dashboards
Knowledge of CI/CD pipelines and infrastructure-as-code practices
Skills:
1. Grafana
2. Python