Senior HR Manager – permanent
Basingstoke - Hybrid working
£85,000 + bonus
Middlemore has been retained by a national B2C Financial Services firm, headquartered in Basingstoke to appoint a Senior HR Manager. This role will manage a small HR team (c5 people) which will comprise of HR Business Partners and HR Operations to take day-to-day ownership of the HR agenda, ensuring the delivery of a high-quality, pragmatic and commercially focused HR service to the business.
You will build strong, trusted relationships with stakeholders and business leaders, acting as a key advisor across all areas of HR and helping to shape and deliver people solutions that support both cultural and commercial goals. This is a hands-on, generalist role suited to someone comfortable operating at both strategic and operational levels.
Key Responsibilities
Lead, coach and develop the HR team to deliver an effective, customer-focused HR service.
Act as the escalation point for complex employee relations matters, providing pragmatic, risk-aware guidance and managing cases to resolution.
Oversight of the central HR Operations team, driving a focus of continuous improvement through all transactional HR processes.
Will oversee the management and maintenance of the HRIS system
Oversee and continuously improve HR policies, processes and ways of working, ensuring they are well embedded and aligned with the people strategy.
Partner with senior leaders and managers to understand business priorities and provide commercially focused HR advice and solutions.
Support and lead cultural and organisational change initiatives, ensuring people implications are well managed and communicated.
Ensure compliance with employment legislation and best practice, updating stakeholders on relevant changes and risks.
Manage a broad range of generalist HR activity, often in ambiguous or evolving situations, balancing strategic priorities with day-to-day operational demands.
Build credibility across varying levels of stakeholders, influencing and challenging where needed to achieve positive people and business outcomes.
Candidate Profile
Strong employee relations experience, with a track record of handling complex and sensitive cases.
Experience working in contact centre/sales/Telco/ retail environment would be advantageous
Proven experience launching and embedding new policies, processes and people initiatives.
Broad generalist HR background, confident working in ambiguity and at pace.
Experienced people manager, able to lead and develop a growing HR team.
Strong stakeholder management skills, with the ability to influence and build relationships at all levels.
In-depth understanding of employment law and its practical application within a commercial environment.
A resilient, solutions-focused mindset with the ability to balance people needs and business objectives.
If this is something of interest then please do apply