Role Overview
This is a hands-on, strategic role for an HR professional who can balance day-to-day operational needs with longer-term cultural and organisational development. You’ll take ownership of all HR activity across the business — from recruitment and policy development to performance management and employee engagement.
You’ll work closely with senior leadership to define company values, build a strong and inclusive culture, and ensure that our people processes evolve in line with growth.
Key Responsibilities
* Develop and deliver a comprehensive Company Handbook that reflects our policies, values, and ways of working.
* Create a Culture and Values deck that clearly communicates The Despatch Company’s identity, purpose, and employee value proposition.
* Audit and update all existing HR policies, ensuring they are compliant with UK employment law and consistent with best practice.
* Recruit all UK-based staff, managing end-to-end hiring processes — from job design and advertising through to onboarding and retention.
* Manage and support the HR Assistant based in Türkiye, ensuring alignment and consistency in policies, documentation, and people practices across regions.
* Oversee performance management processes, ensuring line managers conduct regular reviews and provide constructive feedback.
* Coach and develop line managers to improve their people management skills and confidence, fostering a positive, performance-driven culture.
* Partner with leadership to address employee relations matters sensitively and professionally.
* Monitor HR metrics and provide insight on workforce trends, turnover, and engagement.
About You
* Proven experience as an HR Manager or Senior HR Business Partner within a growing organisation.
* Strong understanding of UK employment law, HR best practice, and policy development.
* Excellent communication and interpersonal skills, with the ability to influence and coach others.
* Experience managing or coordinating international HR operations.
* A balance of strategic thinking and hands-on execution.
* Able to demonstrate that they are organised and have attention to detail.
Location
We are located at Unit 76, Warfield Road, Driffield YO25 9FQ