Welcome Break, Warwick South, M40 Services, CV35 0AA
Full-time role | Rewarding salary package up to £36,000 with annual bonus | £10 meal allowance every shift
Ready to lead from the front and set the standards that customers notice straight away? As a Customer Service Manager at Welcome Break, you’ll lead our customer service and maintenance teams to deliver exceptional service, immaculate facilities and a safe, welcoming environment for every customer on the move.
This is a hands‑on leadership role where you’ll take ownership of site cleanliness and hygiene, support proactive and reactive maintenance, and make sure health & safety and compliance standards are followed across all areas. You will work closely with the Site Leader and the customer service team, stepping in to solve problems quickly and keeping everything running smoothly behind the scenes.
A Customer Service Manager will also lead on audits and inspections, liaise with different areas of the business, respond to customer feedback and help create a culture where We Care, We Are a Team, and We Deliver every day.
Role Fit and Expectations
* Have management experience in a fast‑paced retail, catering or customer service environment
* Enjoy leading, coaching and developing teams and know how to get the best out of people
* Take real pride in standards from site cleanliness and presentation to safety and compliance
* Can stay calm under pressure, prioritise quickly and keep things moving in a high‑volume environment
* Are confident handling audits, inspections and day‑to‑day problem solving, including coordinating repairs and contractors
* Are ambitious and keen to grow your leadership career with clear progression opportunities
If you’re looking for a role where you can make a visible difference every day leading great teams, protecting standards and creating a site customers are proud to stop at, we’d love to hear from you!
What You’ll Get as a Customer Service Manager at Welcome Break
* £10 meal allowance every shift, rewarding salary and annual bonus scheme
* Flexible working patterns that fit your lifestyle
* 50% off onsite brands (including KFC, Burger King, Starbucks & Pizza Express) that extend to your family and friends
* My Welcome Break discount savings at hundreds of retailers
* Incentive schemes to reward great performance
* Clear career progression from Site Manager roles in Operations or specialised Head Office roles out in the field
* Apprenticeship programmes where you can learn and earn at the same time
* Holiday allowance that grows with service
* Cycle to Work scheme
* Free onsite parking
* Uniform provided
Welcome Break is one of the UK's leading motorway service operators, running 61 service areas and 31 hotels across the UK. Working for Welcome Break means being part of a single team that, even with different uniforms, works together to deliver customer readiness. Our sites host favourites such as Starbucks, Taco Bell, Subway, WHSmith, KFC, Pizza Express and Burger King alongside hotels under the Ramada and Days Inn brands.
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