Sales Executive- ITSM Sales
Reading- onsite
£40,000- £50,000 DOE + Uncapped Commission
Lucid Connect have partnered with an MSP in search of a Sales Executive to support the growth of their IT Service Management solutions offering. This opportunity is ideal for a commercially driven sales professional with a proven background in ITSM solution sales and a strong focus on developing new business opportunities.
This position offers the opportunity to join a well-established MSP and play a key role in driving growth across the ITSM market.The successful individual will be confident in identifying and securing new clients, building a consistent and qualified sales pipeline, and developing long-term customer relationships by understanding operational challenges and positioning solutions with the ITSM space.
Key Responsibilities
Business Development
* Generate new business opportunities through outbound sales activity, targeted campaigns, networking, and partner engagement
* Identify and engage with key decision-makers across IT, Operations, and Service Management functions
* Build, manage, and maintain a strong and qualified sales pipeline
* Take ownership of the full sales lifecycle from initial engagement through to close and transition to delivery teams
* Drive new logo acquisition and contribute towards the continued growth of the business
Account Management
* Develop and strengthen existing customer relationships, identifying opportunities for upselling and cross-selling
* Build trusted relationships with clients throughout their ITSM improvement journey
* Conduct regular customer reviews to support long-term account growth and customer success
* Collaborate closely with delivery teams to ensure successful service execution and identify additional opportunities within accounts
Additional Responsibilities
* Forecast against sales targets, provide monthly progress reporting, and ensure CRM systems remain accurate and up to date
* Utilise market knowledge and competitor insight to support and strengthen the company’s positioning within the market
* Develop relationships with senior stakeholders, including C-level executives, across enterprise organisations
Experience & Skills Required
* Proven background in ITSM solution sales
* Minimum of 3 years successful B2B sales experience
* Demonstrated success in both new business generation and account development
* Strong commercial awareness, negotiation capability, and relationship management skills
* Confidence engaging with senior stakeholders, including C-level executives
* Self-motivated, accountable, and target-driven approach
* Knowledge of ITSM frameworks including ITIL or SIAM
* Degree educated in business, management, or a related field, or equivalent relevant experience
If you are available and interested in this opportunity, please apply for further information. Please note that due to high volumes of applications we are unable to contact every applicant. If you do not hear back from us within 7 days of sending your application, please assume that you have not been successful on this occasion.
At Lucid, we celebrate difference and value diverse perspectives, underpinned by our values ‘Honesty, Integrity and Pragmatism’. We are proud to provide equal opportunities in line with our Diversity and Inclusion policy and welcome applications from all suitably qualified or experienced people, regardless of personal characteristics. If you have a disability or health condition and seek support throughout the recruitment process, please do not hesitate to contact us via the details below.