Company Overview
Glen Dimplex Group is a world leader in intelligent electric heating and renewable energy solutions, as well as holding significant global market positions in domestic appliances, cooling and ventilation. Dimplex is part of the Glen Dimplex Group. We design, develop and deliver innovative heating and ventilation solutions in all sectors in which we operate.
Main Purpose of Role
Working under the European Head of Quality, this new position plays a pivotal role in supporting the new development and delivery of high‑quality consumer electrical products across UK and EU markets.
Key Accountabilities
Acting as a key technical link between product development, suppliers, and operational quality functions, the role combines hands‑on product validation with the management of compliance, documentation, and quality systems.
Management Responsibilities
* Support product development by providing hands‑on technical support to the product team, taking the lead in product testing, validation and compliance checks.
* Develop and maintain technical documentation, specifications, and quality records across UK and EU categories.
* Regularly engage with our Far East team and suppliers to approve pre‑shipment inspections, resolve factory quality issues, and enforce Dimplex processes.
* Support the European Head of Quality in the ground‑up development of QA systems, maintain and improve the QMS, and implement new legislation into the process efficiently.
Essential Criteria
The right candidate will have worked closely with European consumer products, and have examples where they have contributed to building and enhancing the Group’s Quality Management System, embedding robust processes, and ensuring products meet all regulatory and customer requirements. They should be comfortable with regular collaboration with all tiers of management, Far East manufacturing partners, travel, and working from different locations and teams, and be confident driving quality improvements and ensuring consistency from factory floor to market launch.
Desirable Criteria
* Degree level education or strong technical background in consumer electrical products development and manufacture, ideally domestic appliances.
* Experience with UKCA, CE marking, and EU compliance standards.
* Experience working with quality process or ISO9001 style structures.
* Hands‑on problem‑solving skills and a comprehensive approach to quality issues.
* Far East travel experience, and the ability to work with a pan‑European team.
* Strong commercial awareness demonstrating collaborative decision making.
Competencies
* Electrical and electronic knowledge with experience of BS 60335 or similar.
* Knowledge of sustainability and environmental compliance topics.
* Experience working with e‑commerce platforms and retail product dashboard.
* Analytical system experience with Power BI, Jet reporting, or Excel.
* Internal and supplier auditing experience.
Travel
Travel to our Burnley DC once a week or when required during busy periods, and occasional travel to China.
Glen Dimplex Values
At Glen Dimplex we are proud of our Company Values, which are at the centre of all that we do. In addition to role‑specific skills and experience (outlined above) our colleagues are expected to always strive to:
* Think Customer
* Care About People
* Value Innovation
* Keep It Simple
Acknowledgement
This job description has been designed to indicate the general nature and level of work performed by employees within this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the role.
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Appliances, Electrical, and Electronics Manufacturing
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