Your role within the company: · To manage key customers’ accounts confidently and independently for NPD and EPD projects from concept to launch for multiple workstreams. · Create and develop innovative recipes, capitalising on new key trends for both NPD and EPD projects. · Recipe creation and maintaining all documentation throughout project life cycle – recipe & nutritional sheets, costings, legal labels, submission forms, processing details. · Undertake all tasks associated with product development – sample preparation, customer presentation, organoleptic testing, chemical testing, micro review. · Responsible for sourcing new ingredients fit for application and based on commercial feasibility (MOQ, lead time, price) · Responsible for ensuring lab samples are sent on time. · Lead and attend tasting panels for projects including benchmarking sessions. · Attend and lead customer development/innovation days as required. · Direct communication with key customers, both face to face and written. · Work to deadlines in a dynamic work environment ensuring that all key milestones for projects are met. · Work closely with process technologist to organise pilot trials, ensure all raw materials are ordered in advance and provide support at pilot stage. · Support 1 st production at co-packing sites as required. Key performance indicators: · Manages own accounts, targets, and timescales. · Complete projects on time. · Maintains projects documentation. · Achieves positive relations with customers. · Supports others in the team to achieve shared objectives. · Engaging customers through innovative concepts based on current market trends and future opportunities. · Performance bonuses subject to achieving agreed KPI sales targets Health & Safety compliance: · Reporting of accidents and near-misses · Safe use of laboratory equipment and compliance with company's safe working instruction.