Head of Operations and Growth
12 months Fixed-Term-Contract
Full-time or Part-time
About Us
Operam Academy is an established and fast-growing provider of education and training to the global construction industry. We help organisations to develop the capability and capacity they need to achieve their business goals for collaboration, innovation, and sustained success.
Our mission is to enable all construction industry professionals to acquire the knowledge they need to undertake their role in the management and collaborative production of information.
So far, we have educated 30,000+ industry professionals in over 65 countries and have an ambitious growth strategy to significantly increase our global reach.
The Opportunity
We are looking for a highly motivated and experienced Head of Operations and Growth to drive operational efficiency and global business growth, whilst ensuring that our learning solutions are delivered seamlessly and effortlessly.
* Role: 12-months FTC. Available for both full-time or part-time applicants.
* Salary: £70,000; plus company and individual performance related bonus and workplace pension.
* Location: Remote with occasional travel to London and the head office in Letchworth.
* Holiday: 25 days annual leave.
* Benefits: Opportunities for professional development.
The Role
Your key responsibilities will include (but are not limited to):
* Operational Management: Oversee daily operations and business systems to ensure efficiency and quality delivery of learning solutions.
* Strategic Planning: Develop and implement strategic plans to enhance operational effectiveness and drive business growth.
* Financial Oversight: Manage financial planning, budgeting, and reporting to ensure the financial health of the organisation.
* Client Relationship Management: Support the creation and maintenance of strong relationships with clients, ensuring satisfaction and repeat business.
* Sales and Marketing: Oversee sales and marketing plans to drive sales and attract new customers.
* Quality Assurance: Implement and monitor quality assurance processes to uphold the highest standards in learning content development and delivery.
The Person
You must have:
* At least 5 years of proven experience in business operations and growth, preferably within the built environment, training or education sector.
You should have:
* Strong leadership, strategic planning, and financial management skills.
* Evidence of engaging and managing internal and customer relationships at all levels.
* Evidence of driving business growth for an international scale-up.
* A Bachelor's or Master’s degree in Business Administration, Management, or a related field.
* Working knowledge of the Microsoft 365 suite of tools, business management software and CRM tools, preferably HubSpot.
You should be able to demonstrate:
* Excellent language, communication and interpersonal skills.
* Excellent problem-solving and decision-making abilities.
* Strong data-driven analytical skills.
* Strong ethical standards and integrity.
Application Process
If you’re passionate to make a meaningful impact, we’d love to hear from you. Please submit your CV via our LinkedIn job posting. Qualified candidates will be invited to submit a cover letter to support their application.
Once the posting closes, selected candidates will be invited to a one-to-one introductory video call. From there, shortlisted applicants will progress to a formal interview, which will include competency-based questions and a short pre-prepared presentation. Full details will be provided in advance.
The formal interview is intended to be the final stage of the recruitment process; however, additional interviews may be scheduled if necessary.