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To manage the resident site team to consistently and successfully deliver contractual KPI’s on time and within budget. To mentor, guide, monitor, and develop the team in a way that promotes Dematic values and behaviors whilst supporting the requirements and activities of our customers to deliver in full, on time, every time.
Recognize the customer's values and what is critical to quality for their success, providing an environment and framework of service excellence to achieve these targets.
What we offer:
* Career Development
* Competitive Compensation and Benefits
* Pay Transparency
* Global Opportunities
Learn More Here:
Dematic is proud to provide equal employment opportunities to all employees and applicants. We prohibit discrimination and harassment of any type without regard to race, religion or belief, age, sex, national or ethnic origin, disability status, sexual orientation, gender identity, or any other characteristic protected by law. This policy applies to all terms and conditions of employment, including recruiting, hiring, promotion, termination, and training.
Tasks and Qualifications:
Specific Responsibilities:
Talent management:
* Complete annual reviews with all staff within the company timelines.
* Review development needs of site technicians aligned with site-specific and Dematic business requirements.
* Coach and mentor staff to embrace Dematic standards and relevant industry standards.
* Implement a succession planning model to ensure ongoing quality and service delivery.
* Promote a positive working environment through engagement and develop strategies to maximize staff retention.
Health & Safety:
* Ensure compliance with the company Health & Safety policy and legislation.
* Create and maintain the site Health & Safety plan.
* Utilize DMMS for all Safety Critical Maintenance.
* Promote near miss reporting and conduct safety tours.
* Ensure all contractors are approved and safety documentation is current.
Contract Delivery:
* Deliver within budget and contractual guidelines.
* Meet pre-agreed KPI targets.
* Prioritize and plan repairs based on customer needs.
* Maintain service records and manage spare parts inventory.
Technical Direction:
* Utilize DMMS for maintenance and spares management.
* Complete Safety Critical PPM’s on schedule and document exceptions.
* Manage legislative requirements and obsolescence issues.
Resource Management:
* Maintain relationships within the CS department and other disciplines.
* Record and monitor overtime and support third-party contracts.
Conflict Management:
* Resolve issues promptly and manage change effectively.
* Use data analysis to resolve conflicts.
Continuous Improvement:
* Lead LEAN projects and identify opportunities for process improvements.
* Define Critical to Quality (CTQ) factors for customer success.
* Reduce process variation through auditing and coaching.
* Drive root cause analysis and CAPA processes.
Customer Satisfaction:
* Exceed customer expectations and provide proactive service.
* Gather and analyze customer feedback to improve service.
* Build trusted relationships with customers.
General Responsibilities:
* Lead by example and manage based on facts.
* Ensure equipment servicing standards are met.
* Participate in customer review meetings.
* Support company values and maintain effective communication.
* Provide progress reports and maintain documentation.
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