We are delighted to be recruiting for an experienced Welcome Experience Manager / Reception Team Leader to lead a high-performing front-of-house team at a state-of-the-art corporate office in Belfast.
This is a fantastic opportunity for a service-driven leader who thrives in fast-paced, corporate or hospitality-led environments and is passionate about delivering exceptional guest experiences. You will play a key role in creating a welcoming, professional, and engaging environment for all visitors and colleagues, while motivating and developing a dedicated reception team.
The Role
This is a senior, hands-on leadership position with responsibility for the full delivery of Welcome services across a flagship site alongside oversight of additional regional locations. You will lead, coach and inspire teams, drive service excellence, and build strong relationships with senior stakeholders to ensure consistently outstanding standards.
Key Responsibilities
Lead and develop reception leaders and their teams
Deliver a consistent, high-quality welcome experience across multiple sites
Act as the main point of contact for senior stakeholders ensuring a smooth and professional front of house operation
Drive continuous improvement and service innovation
Oversee service performance, audits, KPIs and training
Ensure full compliance with health, safety and operational standard
What Were Looking For
Proven leadership experience in corporate, reception, hospitality or front-of-house environments
Strong people management and stakeholder engagement skills
Experience managing multi-site operations
A passion for service excellence and guest experience
Excellent communication, organisation and problem-solving skills
Whats On Offer
Competitive salary and benefits package
Career progression within a global organisation
A supportive, inclusive and people-first culture
A role where you can genuinely shape service delivery and team development
If you are seeking a Monday Friday role, have a genuine passion for customer experience and 5-star service please get in touch!
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