Breakfast Manager (Job Number: HOT0C2PU)
Work Locations
London Hilton on Park Lane, 22 Park Lane London W1K 1BE
WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS!
A new era begins at the London Hilton on Park Lane. Located in the heart of Mayfair, London Hilton on Park Lane was the first Hilton to open within the UK and is close to all that London has to offer. Soaring high above Park Lane, the hotel is famed for its unparalleled five‑star luxury. With 453 spacious guest rooms, including 56 suites and a Presidential Suite, there is something for all.
2023 was the hotel’s 60th anniversary, which saw the refurbishment of Executive rooms and suites as well as a redevelopment of the lobby level, including a brand new restaurant and bar.
It is advantageous, but not mandatory, if you speak and write Arabic, Japanese, or Mandarin, due to the needs of our international guest base.
Salary
Annual salary ranging from £33,000 up to £36,000 plus service charge
Benefits
* 28 days paid holiday increasing with service
* Exclusive high‑street discounts through Perks at Work portal
* Industry‑leading Team Member discounts on hotel stays for you, your family and friends
* Access to leadership and development programmes through Hilton University
* Exceptional Career opportunities and wellbeing programmes to help you thrive in the workplace
* Reward programmes, incentives and team member recognition, as well as long service awards
* 50% off in Hilton restaurants and bars (subject to individual outlets)
* Refer a Friend Scheme
* Uniforms provided and laundered complimentary
* Free meals on shift
What will I be doing?
As a Breakfast Restaurant Manager, you are responsible for managing restaurant operations to deliver an excellent Guest and Member experience. You’ll work 5 days per week, sometimes including weekends and bank holidays.
A Breakfast Restaurant Manager will also be required to manage, train, and develop team members and work within all budgeted guidelines. Specifically, you will be responsible for performing the following tasks to the highest standards:
* Manage overall restaurant operations with a focus on breakfast, lunch and afternoon tea
* Have strong floor presence to maintain structure and standards among the team
* Keep and stock up par levels of all food, beverage and non‑beverage items needed for service
* Maintain exceptional levels of customer service
* Evaluate guest satisfaction levels with a focus on continuous improvement
* Implement incentives and commitments to drive the breakfast and restaurant SALT score
* Respond and drive the online review platform scores
* Manage online awareness, availability and bookings
* Recruit, manage, train and develop the breakfast and afternoon tea restaurant team
* Manage guest queries in a timely and efficient manner
* Work within budgeted guidelines in relation to food and beverage cost and payroll
* Drive sales to maximize budgeted revenue
* Accountable for monthly stock takes
* Incentivise team members to maximize sales and revenue
* Set departmental targets and objectives, work schedules, budgets, and policies and procedures
* Ability to comply with all Food and Beverage brand standards
* Ensure communication meetings are conducted and post‑meeting minutes generated
* Be environmentally aware
* Assist other departments wherever necessary and maintain good working relationships
* Comply with hotel security, fire regulations and all health and safety legislation
EVERY JOB MAKES THE STAY.
At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.
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