Infinity Employment are seeking a Customer Service Manager for a permanent position based in Portsmouth. Our client is the UK’s premier provider of thermal heating, valves and accessories and entered the market in 2012. They are a fast-growing business, and their customer service is at the forefront of everything they do which is why they are looking to expand the team. The ideal candidate will possess strong leadership skills and a passion for delivering exceptional customer experiences, with that comes career progression. We are looking for someone passionate about leading a team with a gift for delivering exceptional customer experiences. As the Customer Service Manager, you will play a key role in ensuring a high standard of service is consistently delivered to trade and retail customers. You will lead a small but dynamic team, helping to resolve queries efficiently, support order processing, and contribute to a smooth end-to end customer journey. Must be confident and self-assured to tackle challenges conversations. * Salary -£28,000 - £30,000 per year (Depending on experience) Hours- Mon - Friday 9am- 5pm Responsibilities & Duties * Supervise, motivate, and support a team of customer service agents * Communicate effectively with customers to resolve issues, answer queries, and provide information about products or services. * Ensure timely and professional resolution of customer enquires via phone and emails ...