LABOUR RESOURCE CO-ORDINATOR
COMPANY OVERVIEW
Our client was established in 1994 and provides M&E Maintenance nationwide to the commercial & industrial sectors, plus specialist services in Retail and Water Hygiene 24 hours a day, 7 days a week, 365 days a year. The company now has strategic offices and Service Centres throughout the length & breadth of the UK and is committed to innovation in delivering FM.
JOB SPEC
As a Labour Resource Co-ordinator, you will play a key role in ensuring the smooth and efficient coordination of in-house labour management and helpdesk operations. You will be responsible for liaising with clients, coordinating in-house engineering visits, and ensuring all tasks are completed in line with Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
KEY RESPONSIBILITIES
Coordinate and schedule inhouse engineering labour visits
Assist Technical Manager in planning Reactive, Fixed Price and Maintenance Work orders.
Checking and verifying engineers, report sheets and timecards on a daily basis.
Manage and update CAFM (Computer-Aided Facilities Management) systems
Respond to client queries and provide excellent customer service
Ensure compliance with SLAs and KPIs
Accurately record and process data using Microsoft Word and Excel
Work efficiently in a fast-paced environment, prioritizing tasks effectively
ESSENTIAL REQUIREMENTS
Excellent communication and numeracy skills
Proficiency in Microsoft Word and Excel and excellent systems awareness
Strong time management and organizational skills
High attention to detail and accuracy
Outstanding customer service skills
Ambitious and eager to learn quickly
Experience working in a very fast-paced environment
PREFERED SKILLS & EXPERIENCE
Knowledge of CAFM systems
Experience in coordinating engineering teams.
Previous experience in a similar role (preferably in facilities or service industries)
FM Helpdesk experience
Ability to work to strict SLAs & KPIs
Ability to prioritize and multitask effectively
TRAINING & SALARY
Full Training & Support - A structured induction and training program, including a buddy system with an experienced Technical support to help you settle in.
Inclusive & Supportive Environment - The organisation is committed to equality, diversity, and creating a positive workplace.
Employee Assistance and Wellbeing - Health & Financial wellbeing for Employees & their Families, GP Online.
Salary expectations £26,500 - £28,000 based on relevant experience
If you are interested in this role please contact Rachel on 07710 594067 or
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