Project Administrator C/PA/B/1025 Fixed Term until June 2025 ( Extension Subject to Funding) Belfast (Monday Friday) 25 - 35 hours per week £13.51 per hour Purpose of Job To work as part of a team of Administrators to process and deliver fuel support to households that have been identified to be in urgent need What youll be doing: Assist Referrers / Referring Organisations with submitting applications on behalf of households Assess applications against a clear set of eligibility criteria. Process agreed high volumes of applications each day Process and issue fuel support within agreed timelines. Communicate with referrers and applicants to resolve queries relating to applications received Share knowledge and experience with your colleagues. Utilise different questioning techniques to help narrow down the available support and provide clear and concise next steps while always remaining professional confidential. Provide excellent customer service when dealing with queries received by the applicants, internal and external referrers. Building good working relationships with suppliers and registered organisations Transfer data accurately and in keeping with GDPR protocols Triage applicants via telephone using a strategically set out question bank. Accurately updating the clients information to reflect the conversation and completing onward referrals based on the applicants response. Essential Criteria A minimum of 4 GCSEs or equivalent, including English Language and Maths Minimum of 2 years paid / unpaid in a processing / administrative role Experienced of customer interaction via telephone Good administrative presentation skills displaying accuracy and attention to detail Proven experience of communicating both orally and in writing Proven ability in the use of Microsoft package Desirable Criteria Experience of processing high volumes of applications within a time limited period Applicationpacks are downloadable from. Please note, we reserve the right to close this role early.