About the Company
At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply - you could be just who we’re looking for! Experience and track record are important, but we’re more interested in hiring someone that embodies our People Promises: doing the right thing, being enthusiastic, motivated to grow, believing in Community spirit, respecting others and enjoying their work. We are the UK’s leading Social Enterprise dedicated to creating inclusive and thriving Communities for both our Customers and Employees.
Working Hours & Start Date
Working hours: Monday 12:45 pm‑10:30 pm, Tuesday‑Friday 3:15 pm‑10:30 pm. 4 weeks of training 9 am‑5 pm. Start date: 18th July 2026.
Role Summary
You will lead a team of new Customer Service Centre Advisors based in our Preston offices, supporting their induction and probation across rolling shift patterns. You will motivate staff to continuously improve, drive KPIs and ensure the highest quality of service using world‑class processes. Excellent communication, the ability to handle challenging conversations and knowledge of Salesforce SFS and CRM are essential.
Key Responsibilities
* Lead and motivate a team of Customer Service Centre Advisors.
* Support induction and probation of new staff.
* Drive continuous improvement and achieve KPIs.
* Provide world‑class service and manage customer journeys.
* Work shift patterns, including bank holidays and the Christmas break.
Qualifications & Experience
* Ability to lead and motivate others.
* Experience driving continuous improvement.
* Excellent communication skills and ability to have challenging conversations.
* Knowledge of Salesforce SFS and CRM.
* Experience in managing high‑performing teams.
Benefits
Comprehensive benefits package: pension, generous holiday pay, training, sick pay, free gym membership, interest‑free loans, discounts at thousands of retailers, restaurants and leisure outlets.
Commitment to Inclusion
We offer guaranteed interviews to candidates who are disabled, neurodiverse or have served in the Armed Forces, provided they meet the essential criteria for the role. We ensure reasonable adjustments for a smooth application and interview experience.
Safeguarding
Safeguarding is everyone’s responsibility. We maintain robust policies and procedures, require pre‑employment checks including DBS where applicable, and expect all employees, volunteers and contractors to uphold the highest standards of safeguarding.
Armed Forces
We guarantee an interview for any candidate who is serving or has formerly served in the Armed Forces, including reservists, veterans and military spouses/partners, who meet the essential criteria.
Disability Confident
We are a Level 2 Disability Confident Employer. Disabled applicants meeting the essential criteria are guaranteed an interview.
Neurodivergent
Neurodiverse applicants are granted a guaranteed interview if they meet the criteria.
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