We are seeking a Lead Officer and Technical Expert to take ownership of the development, implementation, and management of Microsoft 365 services, with a specific focus on Dynamics 365 and PowerApps. This is a pivotal role in driving innovation and efficiency across the organisation, ensuring these strategic platforms deliver maximum value.
Key Responsibilities
* Act as the technical lead for Dynamics 365 and PowerApps, providing expert advice and guidance to business areas.
* Collaborate with internal and external stakeholders to deliver innovative solutions aligned with organisational goals.
* Provide day-to-day support for Dynamics 365 and PowerApps, while identifying opportunities for enhancement.
* Lead development work for new projects and manage external resources where required.
* Share knowledge and mentor team members to build internal expertise.
* Manage release and deployment processes, upgrades, patching, and change requests.
* Maintain technical documentation, programming standards, and operational procedures.
* Monitor licences, permissions, and security roles; ensure compliance with data retention policies.
* Analyse service logs for security anomalies and manage resolution of issues with Microsoft.
* Uphold compliance with relevant legislation and organisational policies.
Technical Skills & Experience
* Strong knowledge of Dynamics 365/CRM and PowerApps, including Customer Insights.
* Proven ability to resolve complex technical issues and deliver solutions.
* Experience in Dynamics 365/PowerApps development and permissions management.
* Proficiency in C#, HTML5, CSS, JavaScript frameworks.
* Familiarity with Microsoft O365 services:
o Power Platform (Power Automate, Power BI)
o SharePoint Online
o Customer Voice
o OneDrive for Business
o Microsoft Teams
* Knowledge of Azure AD, Hybrid AD, Azure B2B, and automation (bonus).
* Understanding of MS licensing and SharePoint technologies (Office 365 and Legacy versions).
* Experience with PowerShell, Azure DevOps, and GitHub (desirable).
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