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4
Posted:
26.08.2025
Expiry Date:
10.10.2025
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Job Description:
German-Speaking Customer Care Team Manager
Location: Cambridgeshire / Hybrid (1 day in the office, 4 days at home a week)
Contract: Permanent
Rotational shift:
This is for the team leader who wants more than a headset and a script.
You’re not here to micromanage. You’re here to lead—to lift the energy in a room, to turn good people into great performers, and to make the customer experience something worth talking about.
We’re hiring a German-speaking Team Leader to support a high-performing Customer Care team at the heart of a global wellness brand. If you’ve worked in contact centre settings before, you’ll know the rhythm. But this time, you’ll have the freedom to shape how the team operates—not just follow the script.
You’ll be joining a business with over 30 years of heritage, backed by a strong leadership team and a deep commitment to holistic wellbeing. This isn’t customer service by the numbers. It’s about clarity, connection, and being part of something people believe in.
What you’ll be doing
* Coaching and developing a team of service specialists to deliver top-tier support
* Handling more complex or sensitive issues directly, while guiding your team to own theirs
* Monitoring quality, identifying coaching opportunities, and making the day-to-day run smoothly
* Running one-to-ones, performance conversations and real-time feedback with purpose and care
* Taking ownership of on-site systems and order processing tools (we’ll train you fully)
* Supporting recruitment, training, and operational improvements
* Jumping on the phones when needed—not because you have to, but because you lead by example
Who we’re looking for
* You’ve led a team in a customer care or contact centre setting, and you’ve enjoyed it
* You speak and write fluent German and English and can move confidently between both
* You know how to balance structure and empathy, targets and team wellbeing
* You’re comfortable with bespoke IT systems and don’t shy away from learning new tools
* You have a coaching mindset—you bring out the best in others, not just the output
* You’re not afraid to ask for help, offer support, and grow alongside your team
What’s on offer
* A starting base salary of £34,600
* Hybrid flexibility, with a vibrant and supportive on-site culture in St Neots
* Structured shift patterns to give you balance and predictability
* A rich package of wellbeing and lifestyle benefits—from gym discounts and mental health support to access to premium wellness products
* A leadership team that listens—and a chance to help shape how service is delivered
You’ll be working with people who care about their customers, their colleagues, and the quality of the experience they create together.
If that sounds like your kind of leadership role — we’d love to talk.
We are expecting a high level of interest in this role, and whilst we may not be able to respond to everyone, we will review all applications.
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