Overview
HYBRID, 3 DAYS IN OFFICE
Key Responsibilities
Quality Assurance
* Develop, implement, and maintain industry-leading quality assurance processes that meet regulatory and accreditation requirements.
* Monitor, evaluate, and report on internal and external training quality through audits, observations, learner feedback, and performance metrics.
* Manage content development and review cycles, ensuring all training materials meet or exceed internal and accreditation standards.
* Ensure IQA processes and outputs exceed stakeholder requirements.
* Lead the development and implementation of the SAR & QIP, ensuring timely communication and completion of actions to deliver effective learner outcomes.
* Prepare for all compliance-related external inspections and audits, mitigating risk and maintaining DCS status.
Continuous Improvement
* Embed a culture of continuous improvement across all training delivery.
* Analyse learner outcomes and data to identify improvement opportunities and implement targeted action plans.
* Lead quality improvement initiatives, introducing new processes, tools, and best practices.
* Gather insights from trainers, learners, and employers to drive enhancements.
Innovation in Training Delivery
* Drive innovation in training delivery, including digital tools, e-learning platforms, and blended learning approaches.
* Stay informed on emerging trends and technologies to enhance delivery models.
* Collaborate with product development teams to embed innovative practices into course design.
* Encourage adoption of new pedagogical approaches to improve learner engagement and outcomes.
Leadership & Management
* Lead and mentor all IQAs and Assessors, promoting best practice and providing timely interventions.
* Set and monitor targets and KPIs related to quality compliance, ensuring alignment with organisational goals and partner expectations.
* Collaborate with cross-functional teams (product development, learner support, business development) to ensure cohesive training delivery.
* Provide regular reports to senior management on quality performance, learner outcomes, and improvement initiatives.
Stakeholder Engagement
* Maintain strong relationships with awarding bodies, regulatory agencies, and external partners.
* Represent the organisation at industry forums, conferences, and events, promoting the organisation.
Benefits
* Bank holidays + 1 extra day off
* Performance-related bonus
* Private Health Insurance
* Annual Leave Purchase Scheme
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