Position Summary:
We are seeking a highly organised and results-oriented Head of People to drive the development of our team, help to foster the culture and make us the best place to work at. We truly believe that to make customers happy we need to make our team happy first.
You will work directly with Founders with a primary focus around (1) establishing HR processes: everything from standardisation of Employment Agreements, to transparent processes around vacations, sick leaves, etc (2) developing company’s culture by merging two worlds: tech world and property world together so they act as one team, and (3) take an active role in acquired agencies transformation, integration into the Dwelly family, including cultural integration, reskilling and upskilling (if required), etc.
You will be able to leverage external specialised support and build an in-house team at some point of time.
What is Dwelly:
Dwelly — a UK-based, AI-enabled lettings and property management platform, that is growing through a roll-up strategy acquiring estate agencies. The company leverages two arms: i) acquiring existing letting agencies, effectively buying its highly sticky, recurring revenue-type landlords portfolios, and then ii) building a top-notch technology to automate tenant management, payments, and post-rental property maintenance. The company seamlessly integrates AI services to automate all business processes within brick-and-mortar real estate agencies, integrating them into a tech-enabled digital letting platform in two months to radically improve the user experiences and increase efficiency of the business.
Key Responsibilities:
1.Establishing HR processes (admin HR)
* Introduce HR IS (compatible with ATS, with performance management, L&D tool) for basic tracking of key data: employees, start dates, org structure, compensation, and any other necessary personal information
* Standard policies and processes: onboarding, offboarding, vacations, sick leaves
* Standardise practices across all acquired agencies
* In coordination with the Head of Legal: standardise employment agreements and contractors/consultants agreements; check if there are any inconsistencies with existing employees
2.Performance Management & Talent Development
* Across both HQ and agency levels
* Develop and run 360 feedback reviews every 6 months. Design it across key 3 streams: performance, skillset sufficiency, values fit
* Co-develop with Business leaders and harmonise across the group all career trajectories and grades within the functions. Introduce the skillset map per functional skillset per role
* Study and constantly update salary benchmarks for people we have in the team or plan to hire
3.Agencies transformation
* Communications and consistency of messages alignment
* Upskilling and reskilling process as part of full integration
* Cultural integration of the staff of acquired agencies into Dwelly. From local culture in the acquired business to single Dwelly mission and vision
4.Fostering culture
* Solve the most important task: help founders to bring the tech and property world together united around the same goals.
* Improve company-wide calls to boost engagement
* Develop company wide and local events framework
* Make sure everyone in the team is proud to be a Dwell-er
* Find the right balance between emotions from being part of Dwelly and necessity to build a high-performing team. We are not big fans of family cultures, but at the same time, even high-performing teams should be cool and people should have fun playing together in this professional sport we are in.
Qualifications:
* Experience: 8+ years in HR Generalist/Sr HR BP in total, at least 2 years in Head of People role in a tech company with 250+ employees.
* Skills: Exceptionally organised and detail-oriented; Exceptional people skills to communicate to different stakeholders and feel everyone in the room; Well-developed eye on A-players.
* Team management: From being a hands-on Talent person to being able to establish a scalable team and processes to support a growing organisation (potentially an international expansion) across all three main responsibilities
* In step with recent technology advancements: utilise ChatGPT daily for document analysis, drafting (i.e. claims, etc)
* Highly commercial acumen: we don’t try to build La-la land, we build high performing teams that deliver growth and shareholders value.
Preferred Background:
* Experience in fast growing tech businesses is must
* Experience in high-performing teams is also must: Talent vertical in Big3 consulting or IB would be a plus
What is it like being a Dwell-er
Feel free to check out Dwelly Core Principles. That’s about what we believe in, how we operate and make decisions.
What we offer is not a fancy office or a static workplace. Instead, this is solving one of worlds’ most complex problems in the largest consumer industry in the world (residential rentals), to improve the experience for >30% of households (>5M in the UK, and >100M including EU and US) that live in rental homes.
This is about disrupting the largest, most antiquated industry in the world, with one of the strongest operational and technical teams that exist in the UK and the EU. We work hard, and we shoot for extremely ambitious results. But we want people to be proud of what they’ve built and be able to look back and say one day “hell yeah, that was me that did it all”.
* Customer obsession rather than competitive focus
* Passion for invention
* Operational excellence
* Long-term thinking
Compensation & Benefits: Competitive salary with the potential for performance-based equity options, recognising exceptional contributions to our integration success.