Service Desk Manager Location: Cardiff - Hybrid Net Consulting (NCL) is recruiting a Service Desk Manager to support our Enterprise customers and play a key role in delivering services to the Ministry of Defence (MoD). As the Service Desk Manager, you will be responsible for the day-to-day management of a team of System Administrators, overseeing the handling of incidents and changes from MoD customers each week Net Consulting provides managed services to both public and private sector organisations, helping them operate securely and perform at their best. The Service Desk Manager will be based at Net Consulting’s Head Office in Cardiff, with travel to MoD Corsham, as required by the customer. Travel to other MoD sites across the UK may be necessary, including potential overnight stays. The successful candidate must be a sole UK national and able to obtain and maintain Security Check (SC) clearance for this role. (Please note: Many positions within our company are subject to national security clearance and Trade Control restrictions, which may be affected by your place of birth, nationality, current or former citizenship, and any residency you hold or have held. Further details are available at United Kingdom Security Vetting: clearance levels Responsibilities * Managing incident resolution and ensuring service levels are met * Maintaining end-user communications on live service issues * Oversee and repor...