As a Service Desk Manager, you will play a crucial role in leading and managing the service desk team, ensuring the delivery of high-quality technical support and service for our customers. Your responsibilities will include overseeing all service desk activities, developing and implementing policies and procedures to ensure quality and customer satisfaction, and managing the service desk budget. You will also be responsible for staff training, skill development, and performance monitoring. A strong understanding of IT service management principles, excellent communication skills and leadership abilities are essential for this role. Experience in a similar managerial role within an IT service desk environment is highly desirable.The different types of contract available: Temporary Internship Freelance.Jobijoba has over 2627 job offers for Service desk manager.
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