Service Desk Manager – Egham – £50,000–£55,000 We are currently recruiting for an experienced Service Desk Manager to join a well-established and growing Fire & Security business based in Egham. Due to continued expansion and increasing customer demand, our client is looking to add a driven and highly organised manager to oversee the daily operational performance of their Customer Service Centre. This is a fantastic opportunity for an experienced operations or service desk professional within the Fire & Security sector to join a forward-thinking business offering long-term stability, progression opportunities, and a collaborative working environment. Service Desk Manager – Package & Benefits • Salary: £50,000 – £55,000 per annum (depending on experience) • Bonus opportunities • Pension scheme • Annual leave entitlement • Ongoing training & development • Long-term progression opportunities • Permanent, full-time position • Supportive and collaborative working environment • Location: Egham (office-based) Service Desk Manager – Role & Responsibilities • Lead and develop Dispatchers/Planners, Retention Specialists, Sales Order Processors, and Contract Administration teams • Drive a high-performance culture focused on customer service, operational efficiency, and service quality • Manage resource planning to ...