Context Recruitment is seeking an experienced Service Desk Manager in Greater London to lead and enhance IT support across a multi-site environment. The role involves overseeing a customer-focused service desk to ensure stability and performance, while driving continuous improvement initiatives.
The ideal candidate will have strong leadership skills and a proven background in managing service desks in complex settings. Proficiency with ITSM tools, particularly ServiceNow, and solid understanding of ITIL frameworks are essential.
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