The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand - a collection of Europe's most celebrated and iconic properties - serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.
From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale - a portal to the destination's cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
POSITION SUMMARY
Be empowered.
Begin: Personalised onboarding program to support your start
Belong: A family-like and diverse team from various nations, with different areas of expertise, where people support each other and learn from one another
Become: Wide range of internal & external training opportunities, individual development plans, excellent career prospects, and transfer options to our sister hotels
Be connected: Numerous employee events and team-building activities to strengthen our "Team Spirit
Be honoured: Service Charge, on duty meals, and laundry, as well as discounted travel cost subsidies, appreciation rewards, employee referral program, discounted stays and F&B discounts at over 9,400 Marriott hotels worldwide
Be well: Various wellbeing and (mental) health offerings, Serve360 initiatives, healthy meals in our staff restaurant, and many opportunities for social engagement
Be you.
At The Park Tower Knightsbridge, A Luxury Collection Hotel, we are PTK proud, which means we come together, to celebrate our guests with luxury experiences and to celebrate each other and our success, to welcome you to a warm and friendly workplace. Have you already discovered your passion for Reservations in all its facets? Then start your journey with us as a Reservation Sales Agent.
Your key responsibilities include:
You are the first point of contact for our guests and handle individual guest reservations.
You independently manage general correspondence within the reservations department.
You prepare offers and booking confirmations for individual reservations.
As an organizational talent, you ensure smooth coordination and processes.
Thanks to your expertise, you know how to handle guest complaints and find solutions - you've learned that even negative impressions can be turned into positive memories with the right attitude.
Be able.
You're eager to grow every day, learn new things, and be part of a warm and ambitious team.
You stay calm and focused, even in stressful situations.
You enjoy advising our national and international guests over the phone, with a professional and polished manner.
Your communicative personality sets you apart, and you feel confident speaking in English - any additional language is a plus.
Ideally, you already have some experience working with the hotel software Opera.
Every day you provide my fellow associates and guests with acute attention to detail
You make meaningful connections to our destination for our guests
You have a sense of culture and luxury through your actions and thoughts
You will become the expert on our hotel and destination and will create unforgettable experiences for our guests.
Be connected.
At the Park Tower Knightsbridge we look to guide our guests on transformative journeys that touch our guests spirits and enrich their lives, and we look forward to getting to know you!
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: Less than 1-year related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
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