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About the role
As a Service Quality Manager, you will ensure the delivery and ongoing maintenance of high-quality care service across a range of service types, including elderly care, homecare, and specialist services. The role will be based predominantly across Norfolk and Suffolk, although travel to other locations may be required from time to time.
You will collaborate with managers and operations teams to drive a culture of excellence, continuous improvement, and client satisfaction. The role involves monitoring, assessing, and improving service quality standards in line with regulatory requirements and organisational policies, while providing support, guidance, and challenge to teams to maintain compliance and deliver consistently high-quality care.
Reports to: Co-Chief Operations Officer/Director of Service Quality
Skills and attributes
1. Proven experience in a similar quality or compliance role within homecare or healthcare.
2. Strong knowledge of CQC homecare regulations and standards.
3. Excellent leadership, communication, and stakeholder engagement skills.
4. Strong problem-solving and decision-making ab...