Band 2 Donor Administration Assistant, Belfast based. £12.51 per hour Your new company A public sector organisation is recruiting for a Band 2 Donor Admin Assistant based in Belfast. Your new role As a Donor Administration Assistant, you will be part of the dedicated administration team responsible for managing donor information and supporting the wider operations that ensure a reliable supply of life-saving clinical resources.Working primarily from the organisation’s Belfast site, your duties will include: Acting as the first point of contact for donors via telephone, email and in-clinic. Creating, updating, and maintaining accurate electronic donor records. Managing appointment bookings, sending reminders, and contacting donors to ensure donation sessions are fully scheduled. Handling eligibility and general enquiries, offering excellent customer service at all times. Reconciling donation documents and reporting discrepancies were required. Coordinating with internal departments to resolve queries efficiently. Supporting the selection and communication process for donors attending donation sessions. Assisting with the production of written communications, updates to procedures, and testing new administrative processes. Maintaining secure handling and storage of sensitive records in line with organisational policies. Keeping up to date with all mandatory training and compliance requirements. This is a varied role within a fast-paced environment and offers an opportunity to contribute to a service that makes a meaningful difference every day. What you'll need to succeed Essential Criteria: At least 1 year of clerical/administration experience involving direct interaction with the public or 2 years’ administrative experience if the qualification requirement below is not met. 4 GCSEs at grades A–C, including English (or equivalent). Ability to work flexibly, including evenings, weekends and public holidays. Confident using Microsoft Office packages (Word, Excel, Outlook). Experience working with the public and providing a high standard of customer service. Strong teamwork skills. Good attendance record. Desirable Criteria: Applicants with relevant administrative or healthcare-based experience may have an advantage. What you'll get in return £12.51 per hour Belfast Based Fixed term – 3 months initially with the possibility of extension 9 to 5, Monday to Friday. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. 4776291