Salary
Up to £53,000
Location
East Midlands Gateway / Kings Norton, Birmingham
Hours
40 hours per week, Monday to Friday
Are you passionate about delivering high-quality services and driving continuous improvement? We’re looking for a Healthcare Quality Manager to join our growing Quality team at Arvato.
Responsibilities
* Leading and managing a team to achieve and exceed quality results and SLAs.
* People management activities.
* Day-to-day management of the Healthcare Quality team and the Quality Management System (QMS).
* Compliance First – prioritise full compliance with GDP and ISO requirements to ensure patient safety and product quality.
* Support the Head of QA with the development, management, and maintenance of all elements of the QMS within Arvato to ensure compliance with regulatory requirements and the company’s internal quality policies and meet customer expectations. (Non-exhaustive list of QMS elements include: Deviations and CAPA Management, Internal Audits, Change Control, Document control, Training, Audits, Temperature Management, Supplier Management, Quality Risk Management, Validation, Qualification & Calibration, Returns and Recalls, Pest Control, etc.)
* Act as a delegate for the "Responsible Person" / named on the WDA (H) licence as a deputy.
* Host audits for client and regulatory bodies with support from the Responsible Person.
* Support the training of colleagues within Healthcare by designing relevant training packs on quality topic workshops.
* Create a strong and effective working relationship with colleagues in all relevant operational and functional roles to ensure full commitment and support to client’s Quality Agendas.
* Raise Quality and Compliance awareness across operational and non-operational teams and functions in line with GDP and ISO requirements.
* Ensure contractual KPIs are monitored, reviewed, and achieved on a monthly basis.
* Ensure the Quality KPI data for the Healthcare Quality and compliance for client and Arvato business review meetings is completed and where applicable presented in the assigned meetings.
* Work with internal departments to collate information for the Annual Quality Review and host the meeting with the Head of Quality.
* Advise and assist all operational and non-operational departments on quality standards and regulatory requirements and issues.
* Support business growth by advising and participating on healthcare projects from a quality and regulatory point of view.
* Ensure harmonisation of best (GDP/ISO) practices are rolled out across all Arvato UK Healthcare sites and business units in conjunction with the rest of the Quality Management team and middle and senior management.
* Review and agree Quality/Technical Agreements with Clients and Suppliers, ensuring full compliance against these agreements.
* Build and maintain an excellent working relationship with client’s counterpart and peer groups, as well as with relevant regulatory and professional bodies.
* Support the Arvato global Quality programme – document control, audits and ensuring KPIs are tracked and monitored.
* Be a participant in Global QA meetings and ensure global actions are tracked and completed on time.
Qualifications
* Experience in healthcare quality, governance, or compliance.
* Strong understanding of audit processes and regulatory frameworks.
* Ability to work across multiple sites – e.g. Kings Norton and Derby.
* The ability and desire to lead and motivate a team and have knowledge of Warehouse Management Systems.
* Energetic and enthusiastic, with a results-driven, continuous approach.
* Excellent communication and customer engagement skills will be key as there will be regular interaction with the customer.
What We Offer
* 25 days annual leave plus 8 bank holidays with the option to purchase up to an additional 5 days.
* Pension contribution.
* A life assurance policy that pays out 4x Salary.
* Employee Assistance Programme that provides you with confidential support, information, and advice.
* Employee Discount Scheme through Benefit Hub.
* Free Parking.
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