Customer service manager

Customer Service Manager

Location:Birmingham

Reporting To:Operations Director

Working Arrangements: Full time on site

Company Overview

Engineius is the leading vehicle movement service in the United Kingdom. Founded in 2018, our mission is to simplify vehicle logistics through innovative technology, providing seamless booking and management of vehicle movements for a diverse range of clients across fleet sectors. We are committed to delivering exceptional service with a focus on efficiency and customer satisfaction.


Role Overview

This role leads the day-to-day operations of our omnichannel contact centre across phone, email, live chat, and digital messaging, while creating a highly engaging and supportive environment. It sets the tone for the team, inspiring colleagues, building strong engagement, and driving a culture of high performance.

The focus is simple: make sure customers and suppliers get a consistently high-quality, responsive service, while keeping a close eye on cost, productivity and outcomes.