Job Title: Call Centre Team Leader Salary: £30,000 per annum (Full-Time, Permanent, 37.5 hours) Location: Liverpool City Centre (Office based within a hybrid model) Shifts: Mon-Fri (covering hours between 7am-6pm) Are you an experienced Call Centre Team Leader with a passion for driving performance, developing people, and exceeding targets? We are recruiting for a Call Centre Team Leader to join a globally known company at their Liverpool City Centre office. This is an exciting opportunity to play a pivotal role in influencing future of the company’s service and shaping customer experience for this and other campaigns. Through strong leadership, you’ll manage a team to provide a first class customer contact and customer journey. What You’ll Do: Resolving queries that have been escalated from Customer Service Associate upwards to provide a first class customer contact and customer journey. Coaching, developing and motivating the team to both meet targets and maximise performance. Building and promoting a positive work culture that promotes the delivery of excellence. Channelling communications to ensure key stakeholders are kept fully updated on campaign performance and challenges. Identify and create opportunities that improves the customer experience through continuous evaluation. Identifying, highlighting then escalating any service related issues, trends or i...