Location: Bristol
Compensation: £44,600 - £55,800 (Depending on Experience) + Benefits
Role Type: Full time / Permanent
Service Desk Manager
Lead a high‑performing team delivering critical IT services that keep defence operations running smoothly. The role is based at Babcock Technology Centre in Bristol.
Responsibilities
* Oversee day‑to‑day running of the Service Desk, ensuring seamless IT service provision.
* Act as the Management Representative for DNDC service delivery, ensuring all obligations are met.
* Manage incidents within the ITSM tool, ensuring service performance targets are achieved internally and for our customer, the MOD.
* Ensure Incident Management processes are consistently followed, including reporting and continuous improvement activity.
* Build and maintain effective working relationships with customers, internal stakeholders and industry partners.
Essential Experience
* Experience within a high-volume ticket request environment.
* Practical experience of the full systems development lifecycle (waterfall, agile etc.).
* Strong root‑cause analysis capability.
* A solid understanding of business process and information management principles.
* Ability to work well under pressure, meet deadlines, communicate confidently at all levels, with excellent analytical and problem‑solving skills.
Qualifications
* Degree‑level qualification in IT, project/programme management or relevant experience within a similar role.
* ITIL v4 certification.
* Additional training or certifications in IT service management, service operations or digital leadership – desirable.
Security Clearance
The successful candidate must be a sole UK National who is able to achieve and maintain Security Check (SC) security clearance for this role.
What We Offer
* Generous holiday allowance.
* Matched contribution pension scheme, with life assurance.
* Access to a Digital GP, annual health check, and nutritional consultations through Aviva DigiCare+.
* Employee share scheme.
* Employee shopping savings portal.
* Payment of professional fees.
* Reservists in the armed forces receive 10 days special paid leave.
* Holiday Trading allows employees to buy additional leave or sell up to one working week of annual leave.
* Be Kind Day enables employees to take one working day of paid leave a year for volunteering.
* Excellent development opportunities and benefits package including an employee assistance programme supporting physical, mental and financial wellbeing.
Inclusive Employment
We are a disability‑confident committed employer. If you have a disability or need reasonable adjustments during the application and selection stages, please email careers@babcockinternational.com with the subject header ‘Reasonable adjustments requirement’. We are happy to discuss flexible working – please ask about alternative patterns of work at interview.
Closing date: 12/06/2026
Reference
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