We are seeking a dedicated Customer Service Manager to lead our Secretarial & Business Support team. The successful candidate will manage and improve customer service procedures to enhance the client experience and satisfaction.
Client Details
Our client is a leading player in the recruitment consultancy industry, with an established presence in London. They have a large workforce, providing services across various sectors and are reputed for their strong commitment to quality and excellence.
Description
* Manage and lead the Secretarial & Business Support team
* Develop and implement customer service policies and standards
* Handle complex customer service issues
* Train staff to deliver exceptional customer service
* Contribute to business development and company growth
* Maintain a deep understanding of the recruitment consultancy industry
* Ensure customer satisfaction and loyalty
* Regularly report on team performance and customer feedback
Profile
A successful Customer Service Manager should have:
1. A degree in Business Administration or relevant field
2. Proven experience in a customer service leadership role
3. Strong understanding of customer service techniques and strategies
4. Excellent interpersonal and communication skills
5. Proficiency in using customer service software and data...